Quality Dynamics Consultancy Sdn Bhd presents

Sep 27 - 28, 2010 (9am - 5pm) at Hotel Holiday Inn Glenmarie

Leadership, Motivation & Supervisory Development Skills

(by Mr. Francis Arul )

objectives

Having attended the workshop, participants would be able to:
   - Build and update knowledge and skills that will be needed for effective 
      supervisory management
   - To develop effective supervisory skills to empower your subordinates and 
      develop high performance team.
   - To identify leadership contribution in developing effective human relations.
   - To acquire the skills in exercising the leadership functions.
   - Identify the various ways of motivating, increasing commitment and to build 
      employee loyalty.
 

program content

Introduction to Supervision and Management
   -    Management and the role of a supervisor
   -    The functions, duties and responsibilities of a supervisor.
   -    Meaning of “Super” and “vidre”.
   -    Sources and the use of supervisory power.

The Role of A Supervisor in an Organisation
   -    Workers Management
   -    Leading and Managing Workers
   -    Team Development
   -    Conflict Management
   -    Productivity, Quality and Kaizen

The Supervisor As A Leader
   -    Meaning and definition of Leadership
   -    Different types of leadership styles
   -    How to use the appropriate leadership styles
   -    Theories of Leadership (Frederick Taylor, Douglas Mc’gregor).
   -    Situational Leadership
   -    Applying human relations in the workplace 
   -    Qualities of a Good Leader

Motivating Subordinates to Higher Performance
   -    Understanding the theories of Motivation
   -    Building self-motivation
   -    The Pygmalion Theory
   -    The Motivation Cycle
   -    Delegation as a tool of Motivation
   -    Delegation vs. Abdication

Coaching and Counseling
   -    What is coaching and what is counseling?
   -    When to Coach/When to Counsel?
   -    How to Coach and Counsel?
   -    Coaching and Counseling Skills
   -    How to Plan Coaching and Counseling Sessions?

Managing Problem Employees
   -    Identifying problem employees
   -    The different, approaches in handling problem employees
         -  Neutralising, transferring, restructuring, firing
   -    Getting rid of dysfunctional behaviours
   -    Changing and transforming negative into positive and ethical attitude and 
         culture

Improving Communication and Interpersonal Skills Through EQ (Emotional Intelligence)
   -    Importance of Good Communication in the workplace
   -    Overcoming barriers to good communication
   -    Values, perceptions and emotions
   -    Understanding EQ in the workplace
   -    Using EQ to create team spirit and harmony in the workplace.

methodology

Interactive Lecture with key points, Coaching, Interactive Discussion and Group Exercises

who must attend

•    Newly appointed Executives
•    Soon to be promoted Managers
•    Supervisors and Line Leaders
•    Anyone who wishes to develop skills in managing subordinates

investment fee / early bird by 13/09/2010

Standard: RM 1,010.00 / RM 910.00 per participant

Group discount: RM 960.00 / RM 860.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts, Writing Pad, Pen & Certificate of Completion)

registration & payment


PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. FRANCIS ARUL

Mr. Francis Arul is a graduate from University of Malaya. Since graduating, he has worked in both, the public and private sector, having gained “Hands-on-experience” in all aspects of management. He has spent the last twenty years attached to the Malaysia Productivity Corporation (MPC). He is specialized in all area of Management including Human Resource Management and Industrial Relations.

While with MPC, he attended and acquired Diplomas and Certificates in Management from countries such as Japan, Philippines, India, United Kingdom, Hague (Holland), West Germany and Sweden. Recently he was one of the delegations of five people under UNDP for understudying Organizational Behaviour and the Management Systems in Germany, Holland and Sweden. Their recommendations were submitted to the Ministry of Human Resources.

 Mr. Francis Arul has over 20 years of experience as a Trainer and Consultant in the field of training and HR development, specialising in management and supervisory programs.  He provides consultancy services on human resource issues and problems.

In 1994, he was rated the “Training Resource Person of the Year” Award by the Malaysian Institute of Management (MIM) for consistent excellent evaluations in the training programmes conducted.