Quality Dynamics Consultancy Sdn Bhd presents

Sep 29 - 30, 2010 (9am - 5pm) at Hotel Holiday Inn Glenmarie

Problem Solving & Decision Making

(by Mr. James Low )

objectives

Upon completion the participant will be able to:
     - Have an understanding of the challenges and decision-making that
        we face in our daily life.
     - Use creative thinking to solve problems.
     - Define and describe problems clearly.
     - Solve problems systematically.
     - Use various problem solving and decision making tools.
     - Identify factors that enhance effective problem solving and decision making.
     - Improve their ability to solve problems and decision making.
     - Use ways to prevent problems.
     - Lead a more productive and less stressful life.

program content

1. LIFE'S CHALLENGES
      - Hey! What's the problem?
      - Is it a problem or challenge?
      - Is it a challenge or opportunity?
      - Looking at problems positively
      - Making decision in our daily life.
      - Facing the truth
      - The effects of problems

2. WHAT'S A PROBLEM?
      - Definition of problem
      - Types of problems
      - Why problem?
      - Identifying issues and concerns
      - How to Get around problems

3. PROBLEM SOLVING & DECISION MAKING TOOLS
      - Creative techniques You can use
      - Check sheet, Pareto diagram, Flowcharting, Force field analysis,
        Fish bone diagram, Tree diagram
      - SWOT analysis
      - 5 Wives and 1 Husband technique
      - Matrix Decision Analysis
      - The Questioning Techniques
      - Pros and Cons
      - Voting
      - Risk Assessment

4. THE PROBLEM SOLVING PROCESS
      - How to solve problems systematically
      - Know the problem
      - Understand the problem
      - Identify the causes
      - Counter measures
      - Implementation
      - Check result
      - Holding the gains
      - Lessons learnt

5. DECISION MAKING
      - The Decision Making process
      - What affects decision making?
      - Decision making approaches
      - Setting the criteria
      - Intuition
      - Who to decide?
      - Are you a good decision-maker?
      - 10 steps to wise decision making
      - Pitfalls: the Psychological Forces
      - Common decision making mistakes
      - Consensus decision making
      - Decision Making tips

6. PROBLEM PREVENTION
      - What is Murphy's Law?
      - Prevention is better than cure
      - Plan to succeed, not failures
      - Anticipate problems
      - What If technique
      - S.O.P.
      - Checklist
      - Pokayoke
      - Personal action plan

methodology

Lecture, discussion, games, individual/group exercise, skill practice, case-studies.

who must attend

Managers, supervisors, engineers, anyone who must deal with problem solving and decision making either alone or as part of a team and all those whose work require them to make continuous improvement.

investment fee / early bird by 15/09/2010

Standard: RM 1,010.00 / RM 910.00 per participant

Group discount: RM 960.00 / RM 860.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts, Writing Pad, Pen & Certificate of Completion)

registration & payment

PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

QUALITY DYNAMICS CONSULTANCY SDN BHD
No. 343, Block A, Kelana Centre Point, No.3 Jalan SS7/19,
Kelana Jaya, 47301 Petaling Jaya,
Selangor, Malaysia.

Tel : 03-78054587 / 03-78044196
Fax: 03-78054514
E-mail: training@qdc.com.my
( Rahifah / Thang )

PSMB Reg: 0938

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. JAMES LOW

Mr. James Low Say Sun has more than 30 years of working experience. He has conducted training programs for thousands of executives and non-executives. A certified trainer on supervisory and leadership programmes, he was the master trainer on supervision for his previous company (Texas Instruments Malaysia) sites in Asia. His programmes among others include Team Building, QCC, Training & Coaching Skills, Training Needs Analysis, Problem Solving & Decision Making, Change Management, Managerial Excellence, Operational Excellence, Achieving Work Excellence, Coaching & Counseling Skills, Clerical Development, Retirement Planning, and Juran’s Quality Improvement concepts

Mr. James Low has sat as an advisory member in the Human Resource Development Council (HRDC) and Selangor Human Resource Development Centre (SHRDC) and was also a member of the FMM-IM Networking Group for Training Personnel where he was able to share his experiences and advice with others. Mr. James Low has also been an advisor in the Young Entrepreneur program organized by the American Malaysian Chamber of Commerce (AMCHAM) for school children. He is also mentioned in the book Business Without Bosses by American authors Charles C Manz and Henry P Sims Jr.

Mr. James Low’s workshops are action-packed and have been given excellent ratings by participants. In one of his workshops, he was rated a perfect 10.