Quality Dynamics Consultancy Sdn Bhd presents

Oct 07 - 08, 2010 (9am - 5pm) at Holiday Inn Glenmarie, Shah Alam

ICC for Facilitators

(by Mr. Tan Por Sing )

objectives

   -  Understand the Concept, Operation and Benefits of ICC
   -  Understand the role of ICC in TQM
   -  Able to Construct, Interpret & Apply QC Tools (7 QC Tools & 7 New QC 
       Tools) for problem solving
   -  Initiate effective Problem Solving Process
   -  Integrate 7 QC Tools, 7 New QC Tools and PDCA Cycle for successful 
       ICC Project Implementation
   -  Able to Evaluate and Identify an excellent ICC project
   -  Able to Implement & Sustain ICC Project in the company
        

program content

Module 1:  Introduction to ICC
1.  Introduction to ICC and TQM
       - What is ICC?
       - Benefits and Objectives of ICC
       - Operation of ICC

Module 2: Integration of QC Tools and PDCA in carrying out ICC Project
2.  QC Tools – Concepts and Applications
       - The 7 QC Tools
              - Check sheet, Cause-effect diagram
                 Pareto diagram, Graphs & charts
                 Histogram, Stratification, Scatter Diagram
       - The New QC Tools
              - Affinity Diagram, Relation Diagram, Tree    
                 Diagram, Matrix, Matrix Data Analysis,   
                 PDPC and Arrow Diagram  
       - Other  Tools
              - Process Flow Charts, Questioning   
                 Techniques and others 
          Group Work: "QC Tools Construction, Application And Analysis"

3.  The Plan-Do-Check Act Cycle
       - Plan
                 Problem Identification
                 Problem Identification & Selection
                 Root Cause Analysis
                 Proposed Solution
       - Do
                 Implement Proposed Solution
       - Check
                 Compare results
                 Monitoring
       - Action
                 Standardization
          Group Work: "Integration of PDCA Cycle and QC Tools in ICC Project"

Module 3: Evaluation and Scoring of ICC Project
4.  Understanding of ICC Evaluation Criteria
       1. Introduction
       2. Project Selection & Definition
       3. Improvement Opportunity Analysis
       4. Creative & Innovative Solution
       5. Monitoring & Standardization
       6. Achievement & Value Creation
       7. Presentation

5.  Over-view of An Excellent ICC Project
       - Element of an excellent score
       - The scoring matrix
       - Applying the Pareto Principle

6.  Analysis of Scoring Process 
         Group Work: "Evaluation and Scoring of ICC Project"

Module 4: Step-by-step Company-wide ICC Implementation 
       1. Establish ICC Organizational Structure
       2. Identifying Facilitators, Team Leaders & Members
       3. Identifying the Roles & Responsibilities of
              - Management
              - Facilitators
              - Team Leaders
              - Members
       4. The Dos & Don’ts in Project Selection
       5. Develop Recognition & Rewards Systems
       6. Sustaining the ICC

Module 5: What make ICC Successful in some companies
7.  Factors for Successful ICC Implementation

Module 6: Case Study
8.  Case Study:  "Assessing a National Convention ICC Project"

methodology

Power Point Presentation, Group Discussions, Case Study and Exercises

who must attend

Current or Potential ICC Facilitators, Operation Managers and Executives

investment fee / early bird by 24/09/2010

Standard: RM 1,060.00 / RM 960.00 per participant

Group discount: RM 1,010.00 / RM 910.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts, Writing Pad, Pen & Certificate of Completion)

registration & payment


PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. TAN POR SING

Chief Consultant and Trainer of Quality Dynamics Consultancy Sdn Bhd., Mr. Tan has over 20 years of experience in the Training and Implementation of Operational and Improvement Techniques such as TQM, QCC/ICC, SPC, ISO 9000, 5S, QC Tools, Work Study, Kaizen Practices, Filing & Records Management and many others. He is one of the pioneers in the implementing and training of QCC and TQM in Malaysia. His clientele list of trainings and consultancy include many MNCs and local companies.  Mr. Tan also has many years of hands-on experience managing  production, maintenance and service operation.

A Mechanical Engineer by training, Mr. Tan obtained his BSc in Mechanical Engineering from the Strathclyde University, Scotland and MSc. (with Distinction) in Manufacturing Systems Engineering from the Warwick University, England. A former trainer and consultant with Malaysia Productivity Corporation, Mr. Tan has received specialized trainings in Japan, Australia, The Netherlands, India, Taiwan, The Philippines, Thailand, Singapore and also locally.

A Lead Auditor of the Technical Audit Team in the yearly Prime Minister Quality Award and Quality Management Excellence Award for over 10 years, Mr. Tan also represented Malaysia as a National Quality Management Award Expert in the National Quality Management Awards Round-Table Conference at Japan Productivity Center (JPC), Tokyo, which was sponsored by the Asian Productivity Organization (APO).

A qualified ISO 9000 Quality Management Systems and EMS auditor, he has helped many organizations to be ISO 9001 certified.

Mr. Tan was a Chief Judge in MPC National and Regional QCC/ICC Conventions. He is also a regular judge in many QIT/QCC conventions in many MNCs and local companies. Mr. Tan also holds an internationally recognized blue-card as a practitioner in Methods-Time Measurement technique from the United Kingdom M-TM Association.