Quality Dynamics Consultancy Sdn Bhd presents

Managing a Human Resource Department

(by Dr. Sathivalu )

objectives

The field of Human Resource Management has become one of the most exciting areas of business.  Much has changed over the last few years.  These changes have enhanced the value of Human Resource Management.  Human Resource Management function is gaining increasing importance in managing organizations.  With Knowledge Management becoming the key difference in achieving organizational goals, organizations have realized the importance of creating, maintaining and developing its most important asset, its employees.

The objective of this workshop is to highlight the strategic importance of the Human Resource function in a practical manner maintaining a balance between pragmatism and the theoretical concepts.

Those being exposed to this challenging field for the first time would find this workshop really challenging.  This workshop will reinforce the notion that all managers in fact are involved with human resources.
This workshop will be valuable to HR professionals to update themselves on the current issues in this field.

program content

DAY 1
1.  Human Resource Management – An Overview
     -  HRM in action
     -  Functions
     -  The HR functions in evolving small and entrepreneurial organizations
     -  The dynamic Human Resource Management environment
     -  HR as a strategic planner

2.  Staffing the Organisation
     -  Job Analysis – a basic Human Resource Management Tool
     -  Reasons for conducting Job Analysis
     -  Job Analysis Information
     -  Job Analysis Methods
     -  Strategic Planning and the Human Resource Planning Process
     -  Forecasting Techniques
     -  Succession Planning
     -  Human Resource Information Systems
     -  Job Design Concepts – Job Enrichment, Job Enlargement, Reengineering

3.  Recruitment  
     -  Alternative to Recruitment
     -  Environment of Recruitment – External and Internal
     -  The Recruitment Process

4.  Staffing
     -  The Significance of Employee Selection
     -  The Selection Process
     -  The Interview
     -  Selection Tests

DAY 2
5.  Human Resources Development
     -  Factors Influencing Training and Development
     -  The Training and Development Process
     -  Determining Training and Development Needs
     -  Training and Development Methods
     -  Implementing Training and Development Programs
     -  Evaluating Training and Development
     -  Career Planning and Development

6.  Performance Management and Appraisal 
     -  Identifying and Measuring Employee Performance
     -  Rationale for Performance Appraisal – An Effective Performance System
     -  Uses of Performance Appraisal
     -  The Performance Appraisal Process
     -  The Performance Appraisal Methods

7.  Compensation and Benefits
     -  Compensation Policies
     -  Determinants – the organization, the labour market, the job, the employee
     -  Job Analysis and Job Description
     -  Job Evaluation
     -  Benefits and other Compensation Issues

8.  Safety and Health
     -  The Nature of Safety and Health
     -  Occupational Safety and Health

9.  Employee and Labour Relations   
     -  External Employee Relations:
            -  Unions;
            -  Associations; and
            -  Collective Bargaining.
     -  Internal Employee Relations:
            -  The Disciplinary Action Process;
            -  Approaches to Disciplinary Action;
            -  The Grievance Procedure;
            -  Termination;
            -  Layoff; and
            -  Transfers, Promotions, Resignations, and Retirement.

10. Evaluating the Human Resource Management Function
      -  A Self-audit
      -  Preparing a Check List
      -  Quantitative Human Resource Management Measures
      -  An Action Plan

methodology

The workshop will be interactive involving lectures, discussions, role plays, case studies, question and answers, and preparing an action plan.

who must attend

This workshop would be beneficial to Human Resource Managers, Newly Appointed Managers/Supervisors, Line Leaders and all those involved in the managing of Human Resources.

investment fee / early bird by 01/10/2010

Standard: RM 1,010.00 / RM 910.00 per participant

Group discount: RM 960.00 / RM 860.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts, Writing Pad, Pen & Certificate of Completion)

registration & payment

PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

QUALITY DYNAMICS CONSULTANCY SDN BHD
No. 343, Block A, Kelana Centre Point, No.3 Jalan SS7/19,
Kelana Jaya, 47301 Petaling Jaya,
Selangor, Malaysia.

Tel : 03-78054587 / 03-78044196
Fax: 03-78054514
E-mail: training@qdc.com.my
( Rahifah / Thang )

PSMB Reg: 0938

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - DR. SATHIVALU