Quality Dynamics Consultancy Sdn Bhd presents

Oct 26 - 27, 2010 (9am - 5pm) at Holiday Inn Glenmarie, Shah Alam

Management Skill for Executives

(by Mr. Hamdi Othman )

objectives

At the end of this Training Programme, participants will be able to, among others:
  - Understand the concept and key elements of management
  - Enhance their knowledge of planning, time management, motivation, teamwork
    and delegation.
  - Improve communication skills especially interpersonal communication skill and
    the ability to solve problems
  - Learn about management of performance, the principles of Kaizen and its
    relationship with teamwork.

program content

Introduction to Management
  -  What is Management?
  -  Management vs. Leadership
  -  Do you have what it takes to be a professional    executive?
  -  Key to effective leadership
  -  Elements of effective leadership


Time Management & Planning
  -  SWOT Analysis
  -  Keys to managing time
  -  Top 10 time-wasters
  -  Getting work done
  -  Develop your planning skills
  -  Planning without action is a waste of time


Managing Performance
  -  Why do we need to measure performance?
  -  The concept of KRAs & KPIs
  -  The 8 steps in managing performance
  -  The most common errors in setting goals


Motivation & Teamwork
  -  The formula for performance
        -  Basic motivation requirement
        -  6 ways to improve teamwork


Delegation
  -  Why and what to delegate?
  -  Tips for delegation


Effective Communication
  -  Information is ….
  -  Barriers to effective communication
  -  Are you a good listener?


Problem-Solving Skills
  -  Why the need for problem-solving
  -  Problem-solving steps
  -  Why problems are not solved?


Kaizen and Innovation
  -  Doing it the Kaizen way
  -  Kaizen vs. Innovation
  -  Kaizen and teamwork

methodology

Discuss and use questionnaires and exercises to enhance the learning experience and understanding.

who must attend

This course is designed for executives and supervisors who are new to management and for those who need a refresher course.

investment fee / early bird by 14/10/2010

Standard: RM 1,010.00 / RM 910.00 per participant

Group discount: RM 960.00 / RM 860.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts, Writing Pad, Pen & Certificate of Completion)

registration & payment


PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. HAMDI OTHMAN

Mr. Hamdi Othman graduated from University of Scranton, USA in MSc Human Resource Administration and University Science Malaysia in B. Social Science. He received considerable training and the noted ones are; Management Consultancy (NPC & FGU, Germany), Advanced Management Consultancy (PSB, Singapore & JICA, Japan), Total Quality Management by RIPA Institute, London and TNA by APO, Japan.

He has extensive knowledge and experience as a trainer, coordinator, consultant and manager while attached with the Malaysia Productivity Corporation (MPC) since 1978. Started as a trainer in entrepreneurship, he later progressed into the subjects of TQM, QCC/ICC, 5S, introduction to P&Q, sales and marketing, effective communication, motivation, strategic planning, supervisory and general management programmes for public and private organizations. He also had presented papers and conducted training for international participants in Malaysia and overseas such as in India, Japan and Philippines.

Mr. Hamdi’s vast exposure, knowledge and experience, his areas of expertise are entrepreneurship, effective interpersonal communication, training needs analysis, TQM, introduction to productivity, event management, motivation and job satisfaction, leadership, customer service excellence, strategic planning, introduction to benchmarking, good housekeeping (5S) and general management. Among his satisfied customers are Petronas Dagang Bhd., Asian Productivity Organization, Fujitsu (M) Sdn. Bhd., Toshiba (M) Sdn. Bhd., Ryoden (M) Sdn. Bhd., MARA, Dewan Bandaraya Kuala Lumpur, Dewan Bahasa & Pustaka, UiTM, International Islamic University Malaysia, Universiti Perguruan Sultan Idris and MATRADE, MITI, Universiti Utara Malaysia, Seremban Specialist Hospital and Permodalan Nasional Berhad.