Quality Dynamics Consultancy Sdn Bhd presents

Effective Supervisory Skills

(by Mr. Tan Hock Ghee )

objectives

Supervisors are our leaders in the production floor.   They are normally responsible for the performance and productivity of their subordinates.  Therefore they must be equipped with the required skills in order to lead and motivate their subordinates to be more proactive in performing tasks.  The organization can enjoy increased revenues, lower staff turnovers, reduction of costs with effective supervision/management.  The day-to-day business is dependent on competent supervisors to effectively lead, guide and mentor their employees and simultaneously able to create a positive, safe and most important an improved working environment.

program content

Supervisory Attributes
      - Knowing oneself as an individual
      - Self Weaknesses/Potential and Strength
      - Knowing Team Members and Leadership Attributes
      - Self Motivation

Problem Solving and Decision Making Techniques
      - Common Mistakes Made by Supervisors and how
        to avoid them
      - Making Effective Decisions
      - Managing Change

Management and Supervision
      - Responsibilities of Supervision
      - Functions of Management:  Planning, Organizing,
        Leading, Controlling
      - Directions in Supervision:  Supervising up,
        Down and Across
      - Becoming a Manager & Supervisor:  Ethics,
        Attitude, Self-Esteem

Leadership, Time Management & Delegation
      - Leadership:  Traits of Leaders, Power Leadership Styles,
        Assertiveness
      - Time Management:  Time Robbers, Prioritizing Job Tasks,
        ‘To-Do’ Lists & Calendars, Handling interruptions,
        Phone calls, Procrastination, Crises and Stress
      - Delegation:  How to Effectively Delegate Work/Job to
        Other Employees/Subordinates

Improving Employee Performance
      - Motivating and Building Effective Teams
      - Setting Goals and Conducting Performance Evaluations
      - Performance Reviews
      - Coaching:  Informal & Formal, Leader’s Role as a Coach
      - Counseling
      - Discipline, Handling Employee Complaints, Terminations
      - Affirmation and Action Plan in Development

Effective Communication Skills
      - Team Building in Action
      - Commitment to Quality
      - Building Relationships With Employees/Subordinates
      - Reward and recognition

 

methodology

Interactive Tutorials, Problem Solving, Self-Assessment, Role-Play, Simulations and Practice.

who must attend

Managers, Supervisors and future Supervisors.

investment fee / early bird by 15/10/2010

Standard: RM 1,010.00 / RM 910.00 per participant

Group discount: RM 960.00 / RM 860.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts, Writing Pad, Pen & Certificate of Completion)

registration & payment

PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

QUALITY DYNAMICS CONSULTANCY SDN BHD
No. 343, Block A, Kelana Centre Point, No.3 Jalan SS7/19,
Kelana Jaya, 47301 Petaling Jaya,
Selangor, Malaysia.

Tel : 03-78054587 / 03-78044196
Fax: 03-78054514
E-mail: training@qdc.com.my
( Rahifah / Thang )

PSMB Reg: 0938

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. TAN HOCK GHEE