Quality Dynamics Consultancy Sdn Bhd presents

Nov 02, 2010 (9am - 5pm) at Holiday Inn Glenmarie, Shah Alam

ISO 9001:2008 QMS for Management Awareness Training

(by Mr. Tan Por Sing )

objectives

Upon completion the participants will able to:

      - Appreciate ISO 9000 Standards and Customer Satisfaction
      - Understand the relationship between Quality and ISO 9001:2008
      - Interpretation of ISO 9001:2008 International Standard
      - Understand Management Responsibility in ISO 9001:2008 Implementation
      - Understand the differences between ISO 9001:2000 and ISO 9001:2008
      - Appreciate the Benefits of ISO 9001:2008

program content

Quality and  ISO 9001:2008
      - What is and Why Quality
      - What is ISO 9000?
      - What is and Why ISO 9001:2008 QMS?
      - What is Quality Management System (QMS)?
      - The Process Approached – The Input Output Model

Changes between ISO 9001:2000 and ISO 9001:2008
      - Changes in the clauses
      - Interpretation

Benefits of ISO 9001:2008 to:
      - Company
      - Customers
      - Employees
      Group Work

ISO 9001:2008 Requirements and Key Definitions
      - The Model of a process-based quality management system
      - The ISO 9001:2008 QMS Clauses
            - Quality Management System (Documentation)
            - Management Responsibility
            - Resource Management
            - Product Realization
            - Measurement, Analysis and Improvement
      - The Compulsory Documented Procedures
      - The Permissible Exclusions
      Group Work

Eight quality management Principles on which ISO 9001:2008 is based;
      - Customer Focus Organization
      - Leadership
      - Involvement of People
      - Process Approach
      - System Approach to Management
      - Continual Improvement
      - Factual Approach to Decision Making
      - Mutually beneficial supplier relationship

Factors contributed to the successful implementation of ISO 9001:2008
QMS in an organization

    Group Work

 

methodology

Power Point Presentation, Group Work, Questions and Answer Sessions

who must attend

All Personnel, Managers, Executives and Supervisors

investment fee / early bird by 19/10/2010

Standard: RM 640.00 / RM 590.00 per participant

Group discount: RM 610.00 / RM 560.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts, Writing Pad, Pen & Certificate of Completion)

registration & payment


PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. TAN POR SING

Chief Consultant and Trainer of Quality Dynamics Consultancy Sdn Bhd., Mr. Tan has over 20 years of experience in the Training and Implementation of Operational and Improvement Techniques such as TQM, QCC/ICC, SPC, ISO 9000, 5S, QC Tools, Work Study, Kaizen Practices, Filing & Records Management and many others. He is one of the pioneers in the implementing and training of QCC and TQM in Malaysia. His clientele list of trainings and consultancy include many MNCs and local companies.  Mr. Tan also has many years of hands-on experience managing  production, maintenance and service operation.

A Mechanical Engineer by training, Mr. Tan obtained his BSc in Mechanical Engineering from the Strathclyde University, Scotland and MSc. (with Distinction) in Manufacturing Systems Engineering from the Warwick University, England. A former trainer and consultant with Malaysia Productivity Corporation, Mr. Tan has received specialized trainings in Japan, Australia, The Netherlands, India, Taiwan, The Philippines, Thailand, Singapore and also locally.

A Lead Auditor of the Technical Audit Team in the yearly Prime Minister Quality Award and Quality Management Excellence Award for over 10 years, Mr. Tan also represented Malaysia as a National Quality Management Award Expert in the National Quality Management Awards Round-Table Conference at Japan Productivity Center (JPC), Tokyo, which was sponsored by the Asian Productivity Organization (APO).

A qualified ISO 9000 Quality Management Systems and EMS auditor, he has helped many organizations to be ISO 9001 certified.

Mr. Tan was a Chief Judge in MPC National and Regional QCC/ICC Conventions. He is also a regular judge in many QIT/QCC conventions in many MNCs and local companies. Mr. Tan also holds an internationally recognized blue-card as a practitioner in Methods-Time Measurement technique from the United Kingdom M-TM Association.