Quality Dynamics Consultancy Sdn Bhd presents

Nov 11 - 12, 2010 (9am - 5pm) at Holiday Inn Glenmarie, Shah Alam

Professional Excellence for Secretaries, Personal Assistants & Administrators

(by Dr. Sathivalu )

objectives

  - Learn how to avoid last – minute assignments that make you  
     feel frustrated;
  - Understand what your manager really means;
  - Learn new skills;
  - Open your mind-set;
  - Help you progress towards the goal of professional excellence.

program content

DOING YOUR JOB VS. DOING A  PROFESSIONAL JOB
   - It is Your Choice
   - Your Attitude Towards Being a Secretary
   - What is an Office?

YOUR ROLE AS OFFICE MANAGER 
   - Rating Tasks and Setting Priorities
   - Every Day You are a Time Manager 
   - Grouping Similar Activities for Greater Efficiency 
   - Long- Range Office Planning
   - Myths About Time
   - Steps to Improve your Decision Making
   - Rate your Decision Making
   - Decision Making Checklist
   - The Problem of Work Overload

YOUR ATTITUDE: THE KEY TO SUCCESS  WITH PEOPLE
   - Attitude Adjustment Scale
   - Relationship in the Workplace
   - Understanding Your Personality: Assertiveness  
      and Receptiveness
   - Building a Network
   - Resolving Conflict
   - Relationship with your Manager

SETTING OBJECTIVES
   - The role of objectives
   - Kinds of objectives
   - Setting of objectives
   - Management by objectives
   - Translating ideas into action

SPECIAL CONCERN FOR SECRETARIES
   - Ethics in the workplace
   - Understanding office politics
   - Coaching and counseling

THE FINISHING TOUCH
   - Looking Professional
   - Nonverbal Communication 
   - Personal Habits

ACTION PLAN FOR SUCCESS
   - Checklist 
   - Identifying Strengths and Weaknesses
   - Your Personal Action Plan

methodology

An interactive approach involving lectures, case studies, self-assessment, questions and answers, simulations and games would be adopted.

who must attend

Secretaries, Personal Assistants, Executive Assistants, Administrative Assistants.

investment fee / early bird by 29/10/2010

Standard: RM 960.00 / RM 860.00 per participant

Group discount: RM 910.00 / RM 810.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts, Writing Pad, Pen & Certificate of Completion)

registration & payment


PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - DR. SATHIVALU

Sathivalu graduated from the University of Malaya in 1971 with a Bachelors degree (hons.). Later, he completed a Diploma in Management program from Malaysian Institute of Management. His master degree in Human Resource Development is from Universiti Putra, Malaysia. He completed a Doctor in Business Administration program from Preston University, United States of America. He has also attended various specialized training programs.

He has more than 30 years of working experience in various capacities both in the public and the private sectors. His working experience includes being a graduate teacher, senior officer, hotel director, project manager, department head, industrial relations manager, college head, consultant, lecturer and a trainer. Currently he is a consultant trainer to a number of organizations for whom he has developed and conducted many training   programs. For the University Malaya Centre of Continuing Studies (UMCED), he developed the program contents for the Certificate in Management; the Diploma in Management and the Diploma in Business Administration programs. He has tutored candidates from Bangladesh and Cambodia under the Technical and Vocational Educational Project and given orientation talks to students from United States of America.

Having had hands on experience in various capacities, his areas of expertise include Human Resource Management, Training and Development, Industrial Relations, Customer Service, Management Development, Organizational Development, Teambuilding, Leadership, Business Communication, Business Ethics, Secretarial Development, Managing for High Performance, and etc.