Quality Dynamics Consultancy Sdn Bhd presents

Dec 01 - 02, 2010 (9am - 5pm) at Holiday Inn Glenmarie, Shah Alam

PDCA Cycle

(by Mr. Tan Por Sing )

objectives

- Able to apply the PDCA concept and approach in their daily activities
- Able to apply the planning tools for more effective planning
- Able to intergrate the PDCA and Planning Tools for more effective planning
- Will be more systematic in carrying out their work

 

program content

1. PDCA, Quality Improvement and TQM
      -  Concept 
      -  Objectives
      -  Structure and System

2. Understanding company vision, mission and objectives   
                
3. The importance of data
       - Purpose of data
       - Types of Data: Numerical data & Language data

4. The PDCA Cycle: The Step-by-step  Approach:
        - Plan 
              - Identification
              - Selection
              - Definition
              - Analysis
              - Countermeasures
       - Do
              - Execute the plan
       - Check
              - Measure success
              - Monitoring
              - Act
              - Standardization

5. Overview of QC Tools
          - The 7 QC Tools
          - The 7 New QC Tools

6. Understanding, Construction and Applications of some of the QC Tools.
         - Check sheet
         - Ishikawa Diagram
         - Matrix
         - Graphs & Charts
         - Affinity Diagram

7. Integration of various tools in different stages of the PDCA cycle

8. Questions and Answers Session
 

methodology

Power Point Presentation, Group Work, Case Study, Exercise and Q & A.

 

who must attend

All levels of Managers and Executives who are involved in the day-to-day Quality Improvement Activities.

investment fee / early bird by 19/11/2010

Standard: RM 1,060.00 / RM 960.00 per participant

Group discount: RM 1,010.00 / RM 910.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts, Writing Pad, Pen & Certificate of Completion)

registration & payment


PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. TAN POR SING

Chief Consultant and Trainer of Quality Dynamics Consultancy Sdn Bhd., Mr. Tan has over 20 years of experience in the Training and Implementation of Operational and Improvement Techniques such as TQM, QCC/ICC, SPC, ISO 9000, 5S, QC Tools, Work Study, Kaizen Practices, Filing & Records Management and many others. He is one of the pioneers in the implementing and training of QCC and TQM in Malaysia. His clientele list of trainings and consultancy include many MNCs and local companies.  Mr. Tan also has many years of hands-on experience managing  production, maintenance and service operation.

A Mechanical Engineer by training, Mr. Tan obtained his BSc in Mechanical Engineering from the Strathclyde University, Scotland and MSc. (with Distinction) in Manufacturing Systems Engineering from the Warwick University, England. A former trainer and consultant with Malaysia Productivity Corporation, Mr. Tan has received specialized trainings in Japan, Australia, The Netherlands, India, Taiwan, The Philippines, Thailand, Singapore and also locally.

A Lead Auditor of the Technical Audit Team in the yearly Prime Minister Quality Award and Quality Management Excellence Award for over 10 years, Mr. Tan also represented Malaysia as a National Quality Management Award Expert in the National Quality Management Awards Round-Table Conference at Japan Productivity Center (JPC), Tokyo, which was sponsored by the Asian Productivity Organization (APO).

A qualified ISO 9000 Quality Management Systems and EMS auditor, he has helped many organizations to be ISO 9001 certified.

Mr. Tan was a Chief Judge in MPC National and Regional QCC/ICC Conventions. He is also a regular judge in many QIT/QCC conventions in many MNCs and local companies. Mr. Tan also holds an internationally recognized blue-card as a practitioner in Methods-Time Measurement technique from the United Kingdom M-TM Association.