Quality Dynamics Consultancy Sdn Bhd presents

Dec 01 - 02, 2010 (9am - 5pm) at Holiday Inn Glenmarie, Shah Alam

Managing Misconduct & Appropriate Punishment in the Workplace

(by Mr. Francis Arul )

objectives

Having attended the workshop, participants would be able to:
     - Understand the concept of discipline and why its important in the workplace.
     - Appreciate the key benefits of a disciplined workforce.
     - Understand the concept of misconduct in industrial employment before
        imposing lawful punishment.
     - Recognise the rights of employers and employees when handling issues of
         misconduct.
     - Appreciate the distinction between minor and major misconduct.
     - Know the difference between lawful and unlawful punishments.
     - Learn the factors to consider when imposing punishments i.e."Principles of
         Substantial Justice".
     - Aware of the legal remedies available to the affected parties.
     - Understand the rulings of the Industrial Court judgements and guidelines on
        discipline and misconducts/punishments.

program content

1. What is Discipline?
      - Difference between Internal and External discipline
      - Attitudes to discipline
      - How to create internal discipline?

2. Progressive Discipline
- Positive Discipline
- The Hot-Stove Principle

3. Common Law and the Relevant Laws
      - Common Law of Master and Servant
      - Duties and obligations of Master/Servant
      - Relevant labour provisions (Employment Act 1955; Industrial Relations Act
        1967)

4. Definition of Misconduct
      - Essential elements of a misconduct
      - Misconduct within the sphere of employment
      - Misconduct outside sphere of employment
      - Actionable Misconducts
      - Types of Minor Misconducts
      - Types of Major Misconducts
      - Misconducts relating to discipline, performance, duty,criminal, moral
        behaviour

5. Managing Minor Misconducts
      - Creating positive work environment
      - Counselling techniques
      - Transfer, Neutralise, Restructure
      - Warnings

6. Managing Major Misconducts
      - Fair and Proper Domestic Inquiry
      - Principles of Natural Justice
      - Overview and requirements of conducting a Domestic Inquiry
      - Consequences of not conducting a Domestic Inquiry

7. Types of Appropriate Punishments
      - Lawful Punishments
      - Common Law vs. Contractual Law
      - Suspension
      - Stoppage of Increment
      - Demotion/Downgrading
      - Termination
      - Dismissal

8. How to Choose Appropriate Punishment?
- Factors to consider
- Industrial Court Guidelines

methodology

Lectures, Case Studies, Workshop Sessions and Role-Play.

who must attend

      - Human Resource Department
      - Admin and Finance
      - Departmental Heads/Executives
      - Line Managers and Supervisors

investment fee / early bird by 19/11/2010

Standard: RM 1,010.00 / RM 910.00 per participant

Group discount: RM 960.00 / RM 860.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts, Writing Pad, Pen & Certificate of Completion)

registration & payment

PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

QUALITY DYNAMICS CONSULTANCY SDN BHD
No. 343, Block A, Kelana Centre Point, No.3 Jalan SS7/19,
Kelana Jaya, 47301 Petaling Jaya,
Selangor, Malaysia.

Tel : 03-78054587 / 03-78044196
Fax: 03-78054514
E-mail: training@qdc.com.my
( Rahifah / Thang )

PSMB Reg: 0938

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. FRANCIS ARUL

Mr. Francis Arul is a graduate from University of Malaya. Since graduating, he has worked in both, the public and private sector, having gained "Hands-on-experience" in all aspects of management. He has spent the last twenty years attached to the Malaysia Productivity Corporation (MPC). He is specialized in all area of Management including Human Resource Management and Industrial Relations.

While with MPC, he attended and acquired Diplomas and Certificates in Management from countries such as Japan, Philippines, India, United Kingdom, Hague (Holland), West Germany and Sweden. Recently he was one of the delegations of five people under UNDP for understudying Organizational Behaviour and the Management Systems in Germany, Holland and Sweden. Their recommendations were submitted to the Ministry of Human Resources.

Mr. Francis Arul has over 20 years of experience as a Trainer and Consultant in the field of training and HR development, specialising in management and supervisory programs. He provides consultancy services on human resource issues and problems.

In 1994, he was rated the "Training Resource Person of the Year" Award by the Malaysian Institute of Management (MIM) for consistent excellent evaluations in the training programmes conducted.