Quality Dynamics Consultancy Sdn Bhd presents

Dec 14 - 15, 2010 (9am - 5pm) at Holiday Inn Glenmarie, Shah Alam

Achieving Work Excellence

(by Mr. James Low )

objectives

At the end of the course, participants will be able to:
     - Learn how to be more effective and efficient
     - Apply techniques to be a top performer
     - Create a personal future
     - Develop and realize  SMART goals
     - Cope with change better
     - Enhance quality and productivity
     - Build better rapport and relationship with others
     - Manage time better
     - Achieve work excellence
     - Learn the secret of success

program content

Meeting Today's Challenge
     - What's the challenge?
     - Efficient, Effective: what's the difference?
     - Understanding personal strengths and weaknesses
     - Secret of top achievers and peak performers
     - Commitment for excellence

Mission/Vision/Goals
     - What is Mission, Vision, Goal?
     - Strategizing for success
     - Setting SMART goal
     - Realizing yours and organizational goals

Managing Change
     - Changing to be effective :The paradigm shift
     - Coping with change
     - The Change cycle
     - The four phases of change
     - Excelling through innovation and creativity

Building Rapport & Relationship
     - Principle of Interdependence
     - Managing conflicts
     - Attitudes and behaviors
     - Working with your boss and others

Enhancing Quality & Productivity
     -  Meeting customer satisfaction
     - Importance of quality
     - Quality management
     - Using resources
     - Removing performance barriers
     - Don't reinvent

Be Prepared
     - Thinking ahead
     - Getting organized
     - 5S
     - Prevention is better than cure

Time Management
     - First thing first
     - Basic principles of time management
     - Time-wasters
     - Time-savers
     - Dealing with interruptions
     - Conquering procrastination
     - Working a plan

Teaming For Excellence
     - What is a team?
     - Types of teams
     - Characteristics of high performance team
     - Leveraging on team strengths
     - Teaming for profitability

Law Of Success
     - What it takes to succeed
     - Seek to be the best
     - Continuous improvement
     - Personal Action Plan

 

methodology

Lecture, discussion, games, individual/group exercise, skill practice, case-studies.

who must attend

This program is designed for Executives, Supervisors, Team Leaders, Administrators, Secretaries, Clerical Staff or anyone who wishes to excel in their work.

investment fee / early bird by 02/12/2010

Standard: RM 1,010.00 / RM 910.00 per participant

Group discount: RM 960.00 / RM 860.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts, Writing Pad, Pen & Certificate of Completion)

registration & payment


PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. JAMES LOW

Mr. James Low Say Sun has more than 30 years of working experience. He has conducted training programs for thousands of executives and non-executives. A certified trainer on supervisory and leadership programmes, he was the master trainer on supervision for his previous company (Texas Instruments Malaysia) sites in Asia. His programmes among others include Team Building, QCC, Training & Coaching Skills, Training Needs Analysis, Problem Solving & Decision Making, Change Management, Managerial Excellence, Operational Excellence, Achieving Work Excellence, Coaching & Counseling Skills, Clerical Development, Retirement Planning, and Juran’s Quality Improvement concepts

Mr. James Low has sat as an advisory member in the Human Resource Development Council (HRDC) and Selangor Human Resource Development Centre (SHRDC) and was also a member of the FMM-IM Networking Group for Training Personnel where he was able to share his experiences and advice with others. Mr. James Low has also been an advisor in the Young Entrepreneur program organized by the American Malaysian Chamber of Commerce (AMCHAM) for school children. He is also mentioned in the book Business Without Bosses by American authors Charles C Manz and Henry P Sims Jr.

Mr. James Low’s workshops are action-packed and have been given excellent ratings by participants. In one of his workshops, he was rated a perfect 10.