Quality Dynamics Consultancy Sdn Bhd presents

May 08, 2012 (9am - 5pm) at Holiday Inn Glenmarie, Shah Alam

PMQA/QMEA Report & Audit Preparation

(by Mr. Tan Por Sing )

objectives

    -  Prepare your company for PMQA/QMEA submissions
    -  Interpret PMQA/QMEA Criteria
    -  Able to assess your organization’s TQM systems based on the
       established PMQA/QMEA Model
    -  Know how far your company has travelled in your quest for excellence
       and how far more you need to travel before reaching excellence
    -  Initiate change to improve company's performance
    -  Exchange views with other fellow participants on each other’s
       quality journey 

program content


1. TQM and Quality Award Model
      -  What is TQM?
      -  TQM and Quality Award Models
      -  Established International Quality Award Models

2. Interpreting The PMQA/QMEA Criteria
      -  Top Management leadership & Management of Quality
      -  Use of Quality Data & Information
      -  Customer Focus
      -  Human Resource Management
      -  QA of External Suppliers
      -  Process Management
      -  Quality & Operational Results
      -  Corporate Responsibility (PMQA only)

Group Discussion

4. Scoring of  PMQA/QMEA
      -  The QMEA Scoring Guide
      -  The QMEA Management GRID
      -  What constitutes an excellent, very good, Good and Average
         elements in PMQA/QMEA

5. QMEA Award Winners – A Case Study

Group Discussion

6. PMQA/QMEA Report
      -  Content
      -  Presentation Format
      -  Knowing What Auditors Look for
      -  Identifying your Strength

7. Audit Preparation
      -  Preparation for site audit
      -  Knowing What Auditors look for

8. A Systematic Approach To Self-Assessment
      -  Approach, Deployment / Integration, Results and Improvement
      -  The PDCA Cycle of the Assessment Process
      -  Baldrige Award Scoring Guide Gap Analysis

methodology

Power Point Presentation, Group Discussion, Case-Studies and Exercises.

who must attend

    -  Companies that will be taking Part in PMQA/QMEA
    -  All TQM Practitioners
    -  Internal TQM Auditors
    -  All Levels of Progressive, Forward Thinking and Proactive - CEO,
       Senior Managers and Managers

investment fee / early bird by 24/04/2012

Standard: RM 790.00 / RM 690.00 per participant

Group discount: RM 760.00 / RM 660.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. TAN POR SING

Chief Consultant and Trainer of Quality Dynamics Consultancy Sdn Bhd., Mr. Tan has over 20 years of experience in the Training and Implementation of Operational and Improvement Techniques such as TQM, QCC/ICC, SPC, ISO 9000, 5S, QC Tools, Work Study, Kaizen Practices, Filing & Records Management and many others. He is one of the pioneers in the implementing and training of QCC and TQM in Malaysia. His clientele list of trainings and consultancy include many MNCs and local companies.  Mr. Tan also has many years of hands-on experience managing  production, maintenance and service operation.

A Mechanical Engineer by training, Mr. Tan obtained his BSc in Mechanical Engineering from the Strathclyde University, Scotland and MSc. (with Distinction) in Manufacturing Systems Engineering from the Warwick University, England. A former trainer and consultant with Malaysia Productivity Corporation, Mr. Tan has received specialized trainings in Japan, Australia, The Netherlands, India, Taiwan, The Philippines, Thailand, Singapore and also locally.

A Lead Auditor of the Technical Audit Team in the yearly Prime Minister Quality Award and Quality Management Excellence Award for over 10 years, Mr. Tan also represented Malaysia as a National Quality Management Award Expert in the National Quality Management Awards Round-Table Conference at Japan Productivity Center (JPC), Tokyo, which was sponsored by the Asian Productivity Organization (APO).

A qualified ISO 9000 Quality Management Systems and EMS auditor, he has helped many organizations to be ISO 9001 certified.

Mr. Tan was a Chief Judge in MPC National and Regional QCC/ICC Conventions. He is also a regular judge in many QIT/QCC conventions in many MNCs and local companies. Mr. Tan also holds an internationally recognized blue-card as a practitioner in Methods-Time Measurement technique from the United Kingdom M-TM Association.