Quality Dynamics Consultancy Sdn Bhd presents

Jun 12 - 13, 2012 (9am - 5pm) at Holiday Inn Glenmarie, Shah Alam

Enhancing Office Efficiency & Productivity

(by Mr. Tan Por Sing )

objectives

Upon completion the participant will be able to, among others:
-    Identify the different type of waste in the office and taking steps to
      prevent or reduce the various wastes.
-    Apply good practices in filing and records management for improving
      office efficiency.
-    Apply 5S technique for improving productivity.
-    Streamline office operation for better efficiency and productivity.

program content

1. Introduction to organization
      -    Objectives of an organisation
      -    Advantages of a good organization

2. Task analysis for reducing waste and increasing productivity in
   the office
      -    identifying the various wastes
      -    task analysis sheet
      -    using flow charts and symbols for identifying non-productive
           activities
   Group Work

3. Improving office operation through better filing and records management
      -    Filing classification
              -    types of classification
              -    identifying the most user friendly and effective filing
                   classification for your organization

      -    File control
              -    technique of file and records control for preventing file
                    misplaced and lost: the charge system

      -    Retention schedule
              -    better saving and file control through proper records
                    retention schedule
   Group Work

4. Streamlining the office operation for better efficiency
      -    The 5S Strategy
              -    5S contributes to Productivity, Quality, Cost, Delivery,
                    Safety and Morale
              -    Four major objectives of a 5S program
              -    The definition Seiri, Seiton, Seiso, Seiketsu, Shitsuke
              -    Examples of poor 5S practices
              -    Examples of excellence 5S practices
              -    The Red-Tag Strategy
              -    Example of classification of unnecessary items
              -    The 7 Seiton Principles
              -    Examples of 5S Standards in Office
      -    Concepts and application of 5S in office
      -    Developing SOPs for better efficiency
   Group Work

5. Integrating best practices in records management and 5S

methodology

Power Point Presentation, Group Discussions, Case Study, Exercises, Question and Answer Sessions.

who must attend

Office Administrators, Executives and Administrative Assistants

investment fee / early bird by 29/05/2012

Standard: RM 1,180.00 / RM 1,065.00 per participant

Group discount: RM 1,130.00 / RM 995.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. TAN POR SING

Chief Consultant and Trainer of Quality Dynamics Consultancy Sdn Bhd., Mr. Tan has over 20 years of experience in the Training and Implementation of Operational and Improvement Techniques such as TQM, QCC/ICC, SPC, ISO 9000, 5S, QC Tools, Work Study, Kaizen Practices, Filing & Records Management and many others. He is one of the pioneers in the implementing and training of QCC and TQM in Malaysia. His clientele list of trainings and consultancy include many MNCs and local companies.  Mr. Tan also has many years of hands-on experience managing  production, maintenance and service operation.

A Mechanical Engineer by training, Mr. Tan obtained his BSc in Mechanical Engineering from the Strathclyde University, Scotland and MSc. (with Distinction) in Manufacturing Systems Engineering from the Warwick University, England. A former trainer and consultant with Malaysia Productivity Corporation, Mr. Tan has received specialized trainings in Japan, Australia, The Netherlands, India, Taiwan, The Philippines, Thailand, Singapore and also locally.

A Lead Auditor of the Technical Audit Team in the yearly Prime Minister Quality Award and Quality Management Excellence Award for over 10 years, Mr. Tan also represented Malaysia as a National Quality Management Award Expert in the National Quality Management Awards Round-Table Conference at Japan Productivity Center (JPC), Tokyo, which was sponsored by the Asian Productivity Organization (APO).

A qualified ISO 9000 Quality Management Systems and EMS auditor, he has helped many organizations to be ISO 9001 certified.

Mr. Tan was a Chief Judge in MPC National and Regional QCC/ICC Conventions. He is also a regular judge in many QIT/QCC conventions in many MNCs and local companies. Mr. Tan also holds an internationally recognized blue-card as a practitioner in Methods-Time Measurement technique from the United Kingdom M-TM Association.