Quality Dynamics Consultancy Sdn Bhd presents

Jun 13 - 14, 2013 (9am - 5pm) at Holiday Inn Glenmarie, Shah Alam

Total Quality Management (TQM) for Achieving Organisational Excellence

(by Mr. Tan Por Sing )

objectives

At the end of the course, participants will be able to:
    - Prepare Your Company for TQM initiatives.
    - Understand the Concept of Quality Improvement Process.
    - Initiate Change to Improve Company’s Performance.
    - Select and apply the appropriate TQM Tools and Techniques for
      improvement.
    - Exchange Views with other fellow participants on each others quality
      journey.

program content

1. Quality, ISO 9001:2000 and TQM

2. TQM
    - Objectives
    - Fundamental Questions
     - Systems
     - Conceptual Framework
    - Elements
    Group Work

3. The Concept of Quality Improvement
   - The Juran Trilogy
   - Itoh Model
   - Professor Shibba Model

4. TQM Application Model:
    International Quality Management Execellence Award Criteria
       - Malcolm Baldridge, EFQM, PMQA and QMEA
       - The PMQA High Level Framework
    Group Work

5. TQM Implementation Process
- The 5 steps approach

6. The Doughnut Syndrome

7. Commonly used TQM Tools and Techniques
     - QCC/QIT, 5S, SPC, 6 Sigma, Poka Yoke, Kaizen Suggestion Scheme,
         Benchmarking
     - The 7 QC Tools and The 7 Management Tools
     - The Management Cycle of Plan-Do-Check-Action
   Group Work

8. Cases of TQM Implementation of Quality Management Award Winners

methodology

Power Point Presentation, Group Discussion, Case-Studies and Exercises

who must attend

   - All Quality and Production Managers & Executives
   - Senior Managers, Managers & Executive
   - Companies that will be implementing TQM

investment fee / early bird by 30/05/2013

Standard: RM 1,395.00 / RM 1,295.00 per participant

Group discount: RM 1,295.00 / RM1,195.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts, & Certificate of Completion)

registration & payment

PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

QUALITY DYNAMICS CONSULTANCY SDN BHD
No. 343, Block A, Kelana Centre Point, No.3 Jalan SS7/19,
Kelana Jaya, 47301 Petaling Jaya,
Selangor, Malaysia.

Tel : 03-78054587 / 03-78044196
Fax: 03-78054514
E-mail: training@qdc.com.my
( Wani/ Thang )

PSMB Reg: 0938

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. TAN POR SING

Chief Consultant and Trainer of Quality Dynamics Consultancy Sdn Bhd., Mr. Tan has over 20 years of experience in the Training and Implementation of Operational and Improvement Techniques such as TQM, QCC/ICC, SPC, ISO 9000, 5S, QC Tools, Work Study, Kaizen Practices, Filing & Records Management, Store & Inventory Management and many others. He is one of the pioneers in the implementing and training of QCC and TQM in Malaysia. His clientele list of trainings and consultancy include many MNCs and local companies. Mr. Tan also has many years of hands-on experience managing production, maintenance and service operation.

A Mechanical Engineer by training, Mr. Tan obtained his BSc in Mechanical Engineering from the Strathclyde University, Scotland and MSc. (with Distinction) in Manufacturing Systems Engineering from the Warwick University, England. A former trainer and consultant with Malaysia Productivity Corporation, Mr. Tan has received specialized trainings in Japan, Australia, The Netherlands, India, Taiwan, The Philippines, Thailand, Singapore and also locally.

A Lead Auditor of the Technical Audit Team in the yearly Prime Minister Quality Award and Quality Management Excellence Award for over 10 years, Mr. Tan also represented Malaysia as a National Quality Management Award Expert in the National Quality Management Awards Round-Table Conference at Japan Productivity Center (JPC), Tokyo, which was sponsored by the Asian Productivity Organization (APO).

A qualified ISO 9000 Quality Management Systems and EMS auditor, he has helped many organizations to be ISO 9001 certified.

Mr. Tan was a Chief Judge in MPC National and Regional QCC/ICC Conventions. He is also a regular judge in many QIT/QCC conventions in many MNCs and local companies. Mr. Tan also holds an internationally recognized blue-card as a practitioner in Methods-Time Measurement technique from the United Kingdom M-TM Association.