Quality Dynamics Consultancy Sdn Bhd presents

Jun 19 - 20, 2013 (9am - 5pm) at Holiday Inn Glenmarie, Shah Alam

Interpersonal Communication Skills for Managers & Executives

(by Mr. Vincent Hor )

objectives

At the end of the course, participants will be able to:

-    Able to Communicate relevant and important information more effectively to
      different types of people.
-    Build strong relationships with peers and clients via communication diversity
      and enrichment.
-    Be professional in handling difficult or complex situations, maximise
      understanding of non-verbal communication to promote unity and uniformity.
-    Enhance your speaking styles and confidence anytime, anywhere and anyhow.

This Communication and Interpersonal Skills training programme is designed to help you converse with confidence and enhance your already established speaking skills.
You will be able to apply the advanced presentation skills to deal with people in
various situations at the workplace and when dealing with a wide range of audience.
This training is a must-have program for aspiring top flyers to be able to tell your
clients and your seniors why they should listen to you.

program content

1.  Speaking At Management & Board Level
        -  How To Conduct a Successful Briefing
        -  Presenting Technical Speech effectively
        -  Manage and Motivate your Audience
        -  Presenting Status Report
        -  Confrontation Skills : Managing Adversary Relationship

2.  Discussion Leader Skills
       -  Conducting A Successful Seminar
           -  Conducting A Round-Robin Discussion with Ease
           -   Lead A Panel
           -  Conducting Role-Plays as Training
           -  Lead A Workshop for specific subjects

3.  Master the Art of Persuasive Speaking
        -  The Effective Salesperson
            -  Handling ‘Cold Call’ Skills
            -  Winning Presentation Skills : Business and Social
            -  Addressing the Opposition or Controversial Subjects
            -  Be a Persuasive Leader

4.  Interpersonal Communication Skills for Life
       -  Speaking with Ease
       -  Negotiate to Win-Win-Win
       -  Diffusing Verbal Criticism, Translating To Profits
       -  Successful Coaching
       -  Developing The Assertive YOU

5.  "G.L.O.V.E." technique presentation
         -  Professional Presentation technique
              -  Core Areas of Gestures, Language, Organisation,
                  Vocal, -  Enthusiasm method.

methodology

This programme is conducted using a series of presentations, lectures, case studies and role plays, individual and group presentations, experiential learning activities and debriefing. Participants must engage themselves actively and Speak Up to gain the maximum benefits.

who must attend

All professionals striving for better results through more effective communication skills should attend this workshop.

investment fee / early bird by 05/06/2013

Standard: RM 1,395.00 / RM 1,295.00 per participant

Group discount: RM 1,295.00 / RM 1,195.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. VINCENT HOR

Vincent Hor holds the Institute of Chartered Secretaries and Administrators (I.C.S.A. UK) professional qualification and was a world book prize recipient in the ‘Organisational Behaviour’ paper. He is a Fellow member (FCIS) of The Malaysian Institute of Chartered Secretary and Administrators (MAICSA).  He also graduated with a Diploma in Commerce (Business Management) from Tunku Abdul Rahman College, Kuala Lumpur and holds a Certificate in Tax Management (Distinction) under a HRDF Prolus course.

His other professional memberships include M.I.M. Associate, MMID, LIAM, PIAM and NAMLIFA. He is also the President of Team De` Professionals (GEL), specialising in wealth planning and risk management. Currently, he serves in the Conference Organising Committee (COC) of MAICSA, organizing MAICSA Annual Conference for corporate directors, senior management executives, entrepreneurs and company secretaries.

Vincent is a Registered Trainer with Pembangunan Sumber Manusia Berhad. He is also a FIRO-B ® Accredited Trainer, ie specializing in personality & relationships psycho-instrument in "Inclusion – Control – Affection", which is ideal for building team compatibility, personal development and coaching.

Vincent was also a recipient of the MIM-Tun Razak Youth Leadership Award (TRYLA) in 1994.

Vincent has vast experience in providing services in the field of taxation, corporate secretarial, business financial planning, management services, and communication training. Now he is engaged by companies to provide in-house and public training in Communication & Presentation skills, Leadership Enrichment, Management Development, Creative thinking & Taxation. To-date he has trained more than 8,300 professionals, directors, entrepreneurs, executives and students. He also lectures part-time at Kolej Tunku Abdul Rahman (TARC) on the subject Corporate Law & Governance.

Vincent has conducted various types of soft skills training to companies and institutions of higher learning. He was an invited speaker at Ministry of International Trade and Industry (MITI) Hari Kualiti 2007 attended by 200 MITI officials and employees

Vincent is an accomplished speaker and has won many Toastmasters International speech contests at clubs, areas, divisions and District level. He received the highest Toastmasters International award ie the Distinguished Toastmaster (DTM) in 2006. Currently, he is the Division W Governor (2010/2011) serving 21 Clubs with more than 530 members in Klang Valley. His passion, sincerity and conviction in public speaking have touched many people’s life. He believes that effective communication begins from the heart. "When we communicate, we enrich people’s life, one at a time."