Quality Dynamics Consultancy Sdn Bhd presents

Jun 21, 2013 (9am - 5pm) at Holiday Inn Glenmarie, Shah Alam

Developing ISO 9001:2008 Manual & Procedures

(by Mr. Tan Por Sing )

objectives

Upon completion the participants will able to:
•    Develop proper ISO 9001:2008 Manual and Procedures
•    Be aware of the documentation needs of ISO 9001:2008 International Standard
•    Be aware of the requirements in Control of Documents and Records
•    Aware of the Requirements of ISO 9001:2008 International Standard    

program content

1. Overview of ISO 9001:2008 and Its Requirements
      - Key Definitions
      - Process Model Approach
      - Eight Quality Management Principles
      - Clause 4, 5, 6, 7 and 8.

2. Identifying Business Processes
      - Core Business Processes
      - Support Processes

   Exercises / Group Work

3. Quality Manual & Procedures
      - Quality Manual
           - Format
           - Content
       - Procedures
           -  Mandatory Procedures
           -  Effective Procedure Writing
           -  Procedure Content
           -  Procedure Format
      - Other Necessary Documents

  Exercises / Group Work

4.  Control of Documents
       - Requirements of ISO 9001:2008
 
5. Control of Records
       - Requirements
       - Records Life Cycle and Management
       - Quality records

  Exercises / Group Work

methodology

Power Point Presentation, Group Discussions, Case Study and Exercises.

who must attend

All levels of Executives and Personnel that will be involved in  ISO 9001:2008.

investment fee / early bird by 07/06/2013

Standard: RM 845.00 / RM 795.00 per participant

Group discount: RM 795.00 / RM 745.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. TAN POR SING

Chief Consultant and Trainer of Quality Dynamics Consultancy Sdn Bhd., Mr. Tan has over 20 years of experience in the Training and Implementation of Operational and Improvement Techniques such as TQM, QCC/ICC, SPC, ISO 9000, 5S, QC Tools, Work Study, Kaizen Practices, Filing & Records Management, Store & Inventory Management and many others. He is one of the pioneers in the implementing and training of QCC and TQM in Malaysia. His clientele list of trainings and consultancy include many MNCs and local companies.  Mr. Tan also has many years of hands-on experience managing  production, maintenance and service operation.

A Mechanical Engineer by training, Mr. Tan obtained his BSc in Mechanical Engineering from the Strathclyde University, Scotland and MSc. (with Distinction) in Manufacturing Systems Engineering from the Warwick University, England. A former trainer and consultant with Malaysia Productivity Corporation, Mr. Tan has received specialized trainings in Japan, Australia, The Netherlands, India, Taiwan, The Philippines, Thailand, Singapore and also locally.

A Lead Auditor of the Technical Audit Team in the yearly Prime Minister Quality Award and Quality Management Excellence Award for over 10 years, Mr. Tan also represented Malaysia as a National Quality Management Award Expert in the National Quality Management Awards Round-Table Conference at Japan Productivity Center (JPC), Tokyo, which was sponsored by the Asian Productivity Organization (APO).

A qualified ISO 9000 Quality Management Systems and EMS auditor, he has helped many organizations to be ISO 9001 certified.

Mr. Tan was a Chief Judge in MPC National and Regional QCC/ICC Conventions. He is also a regular judge in many QIT/QCC conventions in many MNCs and local companies. Mr. Tan also holds an internationally recognized blue-card as a practitioner in Methods-Time Measurement technique from the United Kingdom M-TM Association.