Quality Dynamics Consultancy Sdn Bhd presents

Jun 24, 2013 (9am - 5pm) at Holiday Inn Glenmarie, Shah Alam

Process Mapping & Operation Improvement

(by Mr. Tan Por Sing )

objectives

Upon completion the participant will be able to, among others:

     •    To increase process efficiency
     •    To reduce wastage in the process
     •    To improve process effectiveness
     •    To reduce operational cost
     •    To make work simpler and easier

program content

Understanding Process
     -    What is Process?
     -    Process Sequence
     -    Process and SOP
     -    Process Input
            -  Man
            -  Machine
            -  Material
            -  Methods &
            -  Environment
     -    Process Output
            -  Quality
            -  Cost
            -  Delivery
            -  Safety & Morale

Process Waste
     -    Process and Operational Waste
     -    The 4M Checklist

Process Mapping Tools
     -    Types of Symbols
     -    Flow Process Chart

Steps in Process Mapping
     Step 1 : Developing process check sheet
     Step 2 : General process information
     Step 3 : List down processes/activities in sequence
     Step 4 : Identify process with symbols
     Step 5 : Calculate time and distance
     Step 6 : Eliminate non-productive processes/activities and cost

Techniques for Process Improvement
     -    Applying Questioning Techniques to challenge the following area of work:
            -  The Purpose
            -  The Place
            -  The Sequence
            -  The Person
            -  The Means

     -    The ECRS Approach
            -  Eliminate
            -  Combine
            -  Rearrange
            -  Simplified

     -    Checklist
            -  Man
            -  Machine
            -  Materials
            -  Methods & Environment
            -  Quality
            -  Cost
            -  Delivery
            -  Safety
            -  Morale
   
    

methodology

Power Point Presentation, Group Discussions, Case Study and Exercises.

who must attend

All levels of Executives and non-Executives involved in operation management.

investment fee / early bird by 10/06/2013

Standard: RM 845.00 / RM 795.00 per participant

Group discount: RM 795.00 / RM 745.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. TAN POR SING

Chief Consultant and Trainer of Quality Dynamics Consultancy Sdn Bhd., Mr. Tan has over 20 years of experience in the Training and Implementation of Operational and Improvement Techniques such as TQM, QCC/ICC, SPC, ISO 9000, 5S, QC Tools, Work Study, Kaizen Practices, Filing & Records Management, Store & Inventory Management and many others. He is one of the pioneers in the implementing and training of QCC and TQM in Malaysia. His clientele list of trainings and consultancy include many MNCs and local companies.  Mr. Tan also has many years of hands-on experience managing  production, maintenance and service operation.

A Mechanical Engineer by training, Mr. Tan obtained his BSc in Mechanical Engineering from the Strathclyde University, Scotland and MSc. (with Distinction) in Manufacturing Systems Engineering from the Warwick University, England. A former trainer and consultant with Malaysia Productivity Corporation, Mr. Tan has received specialized trainings in Japan, Australia, The Netherlands, India, Taiwan, The Philippines, Thailand, Singapore and also locally.

A Lead Auditor of the Technical Audit Team in the yearly Prime Minister Quality Award and Quality Management Excellence Award for over 10 years, Mr. Tan also represented Malaysia as a National Quality Management Award Expert in the National Quality Management Awards Round-Table Conference at Japan Productivity Center (JPC), Tokyo, which was sponsored by the Asian Productivity Organization (APO).

A qualified ISO 9000 Quality Management Systems and EMS auditor, he has helped many organizations to be ISO 9001 certified.

Mr. Tan was a Chief Judge in MPC National and Regional QCC/ICC Conventions. He is also a regular judge in many QIT/QCC conventions in many MNCs and local companies. Mr. Tan also holds an internationally recognized blue-card as a practitioner in Methods-Time Measurement technique from the United Kingdom M-TM Association.