Quality Dynamics Consultancy Sdn Bhd presents
Communicate, Interpersonal & Business Writing Skills
(by Mr. Brien Lee Meng Siong )
objectives
After the workshop, the participants will…1. Be able to explain the objectives and requirements of effective business
writing and communication.
2. Acquire the skill to identify the target audience and their respective needs
3. Have the skills to structure the key contents of an effective report
4. Be able to write in an easy to understand yet professional manner.
5. Appreciate the various viewpoints and perspectives in a communication process
6. Acquire the skills to use the DISC profile as a communication tool
7. Acquire the basic verbal and non-verbal interpersonal communication skills
program content
1. An Overview Of Effective Business Writing and Presentation As aCommunication Tool
- Effective and ineffective communication
- The Communication Model
- How communication supports or breaks businesses
- The art and science of effective business communication
- Typical causes of poor communication
- Written and face-to-face communication (presentations) – what are
the key differences and similarities?
2. The Basics Of Good Business Writing
- How do written materials help you, your customers, your supervisors
and your company?
- What is the purpose of each type of material that you need to write?
- What makes a written piece good or bad?
- The importance of writing for your audience – who are they and what
do they want?
- Common mistakes and problems in technical business writing, and
how to avoid them.
3. The Writing Process – The Keys To Easy And Effective Writing
- Different types of business documents
- How having a simple writing process can help you think and
write more effectively.
- Elements of a writing process: Pre-Writing Phase (Identify and Organize),
Writing Phase (Focus and Clarity), Post-Writing Phase (Review).
- What you need to identify before you write: Objectives, Audience,
Format, Key Points, Call to Action/Summary
- How to organize and structure your thoughts into a suitable outline.
- Use the Who, What, Where, When and Why guide.
- One idea – one paragraph principle.
- The AIDA Principle
- How you can save time and avoid mistakes by correctly using templates.
- The importance of reviewing your written work.
4. Language – How To Write So People Understand
- Write like you are speaking clearly to someone, specific to
each audience.
- Technical language (jargon) vs. non-technical language.
- Long words vs. short words.
- Length of sentences and paragraphs.
- Punctuation.
- Use your tenses correctly.
- Singular and plural.
- Full sentences vs. partials.
- American vs. British English.
- SMS language and emotions.
- Simplify, simplify, simplify!
5. Communicating With Multiple Perspectives
- Everybody has a perspective!
- Who’s right, who’s wrong and who cares?
- How to see other people’s perspectives
- What is your perspective? What is your company’s perspective?
- It’s not about you (unless you make it so)
6. Using The DISC Personality Profile For Communication
- The concept of personality profiling
- How personality profiling helps in communicating with people
- The DISC personality profile
- Understanding your own profile
- Profiling others quickly & communicating with each profile
7. Interpersonal Communication Skills
- Clarifying the message – What is your message to your audience?
- A two-way conversation vs. a one-way lecture
- Did you hear correctly? How to really listen
- Managing your emotions to communicate more clearly
- The power of words – Choose your words carefully
- How the body speaks – Understanding body language and how
to use it properly
- The voice speaks louder than words – Using your voice effectively
- Time Management – Respect other people’s time
- Follow-up! Follow-up! Follow-up!
methodology
The approach is highly participative and is geared towards your own situation so that you derive maximum benefit. This program utilizes various learning methods such VAK approach, 4 Mat method, Videos, minimal lecture, extensive discussions and role playing to ensure effective long term learning among participants.This two-day workshop is not just as a series of technical steps, but as a combination of technical and interactive skills with emphasis on the ‘how’s", "why’s" and "when’s".
who must attend
Useful for all employees in the organisation who would like to improve their communication and business writing skills.investment fee / early bird by 10/09/2014
Standard: RM 1,395.00 / RM 1,295.00 per participant
Group discount: RM 1,295.00 / RM 1,195.00 per participant for a minimum of 2 participants from the same company
(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts, & Certificate of Completion) |
registration & payment
PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME
Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.
All registration MUST be accompanied with PAYMENT.
Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:
QUALITY DYNAMICS CONSULTANCY SDN BHD
No. 343, Block A, Kelana Centre Point, No.3 Jalan SS7/19,
Kelana Jaya, 47301 Petaling Jaya,
Selangor, Malaysia.
Tel : 03-78054587 / 03-78044196
Fax: 03-78054514
E-mail:
training@qdc.com.my
(
Wani/ Thang )
PSMB Reg: 0938
(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)