Quality Dynamics Consultancy Sdn Bhd presents
Professional Excellence for Secretaries, Personal Assistants & Administrators
(by Mr. Cheong Kwai Fong )
objectives
- Learn how to avoid last – minute assignments that make you
feel frustrated;
- Understand what your manager really means;
- Learn new skills;
- Open your mind-set;
- Help you progress towards the goal of professional excellence.
program content
DOING YOUR JOB VS. DOING A PROFESSIONAL JOB
- It is Your Choice
- Your Attitude Towards Being a Secretary
- What is an Office?
YOUR ROLE AS OFFICE MANAGER
- Rating Tasks and Setting Priorities
- Every Day You are a Time Manager
- Grouping Similar Activities for Greater Efficiency
- Long- Range Office Planning
- Myths About Time
- Steps to Improve your Decision Making
- Rate your Decision Making
- Decision Making Checklist
- The Problem of Work Overload
YOUR ATTITUDE: THE KEY TO SUCCESS WITH PEOPLE
- Attitude Adjustment Scale
- Relationship in the Workplace
- Understanding Your Personality: Assertiveness
and Receptiveness
- Building a Network
- Resolving Conflict
- Relationship with your Manager
SETTING OBJECTIVES
- The role of objectives
- Kinds of objectives
- Setting of objectives
- Management by objectives
- Translating ideas into action
SPECIAL CONCERN FOR SECRETARIES
- Ethics in the workplace
- Understanding office politics
- Coaching and counseling
THE FINISHING TOUCH
- Looking Professional
- Nonverbal Communication
- Personal Habits
ACTION PLAN FOR SUCCESS
- Checklist
- Identifying Strengths and Weaknesses
- Your Personal Action Plan
methodology
An interactive approach involving lectures, case studies, self-assessment, questions and answers, simulations and games would be adopted.
who must attend
Secretaries, Personal Assistants, Executive Assistants, Administrative Assistants.
investment fee / early bird by 15/09/2015
Standard: RM 1,495.00 / RM 1,395.00 per participant
Group discount: RM1,395.00 / RM 1,295.00 per participant for a minimum of 2 participants from the same company
(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts, & Certificate of Completion) |
registration & payment
PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME
Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.
All registration MUST be accompanied with PAYMENT.
Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:
QUALITY DYNAMICS CONSULTANCY SDN BHD
No. 343, Block A, Kelana Centre Point, No.3 Jalan SS7/19,
Kelana Jaya, 47301 Petaling Jaya,
Selangor, Malaysia.
Tel : 03-78054587 / 03-78044196
Fax: 03-78054514
E-mail:
training@qdc.com.my
(
Wani/ Thang )
PSMB Reg: 0938
(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)