Quality Dynamics Consultancy Sdn Bhd presents

Effective Communication at Workplace

(by Mr. Cheong Kwai Fong )

objectives

At the end of the programme, participants will be able to:

1.  Appreciate the role of communication in influencing and take concrete steps to
     improve their own communication and influencing capabilities.
2.  Know what Emotional Intelligence (EQ) is and the relationship between EQ,
     communication and influence.
3.  Recognize their own EQ profile and be aware of the strengths and weaknesses
     of their own preferred communication and influencing styles derived from
     their own EQ.
4.  Develop strategies to leverage on their strengths and mitigate their
     weaknesses in their communication and influencing styles.
5.  Know how to be adaptable in communicating with and influencing the different
     EQ personalities effectively.
6.  Appreciate the internal and external barriers to communication and influence
     and develop strategies to overcome them.

program content

1.  Elements of communication – "J" game
       •  The communication process
       •  3 types/methods in communication
       •  4 integrated skills in communication
       •  6Cs in effective communication
       •  Listening skills
       •  Communicating the 6 Core Values of the organisations
  
2.  Concept of EQ in communication
       •  Managing your emotion
       •  Striving for excellence
       •  Relate better with others

3.  Human relation skills in communication
       •  Principles of good human relation skills
       •  Checklist on human relations
       •  Levels of human behaviour

4.  Using head and heart in communication–"balloon game"
       •  Head – using rational/logical principles
       •  Heart – using feelings/emotions principles

5.  Personality profiling - MBTI for effective communication
       •  Knowing your own personality style
       •  Understanding the personality styles of others
       •  Accept and adapt the styles of others

6.  Presentation skills – "Case studies"
       •  Audience, topic and the speaker
       •  Effective presentation skills
       •  Using of effective tools in presentation
       •  Giving and receiving constructive feedback

7.  Communicating and working as a team – "As we remember" game
       •  The benefits of teamwork
       •  Key elements in teamwork
       •  Indications of good and poor teamwork
       •  Qualities of a successful team

8.  Internal and external barriers to communication
       •  Internal factors
       •  External factors
       •  Ways to overcome these barriers

9.  A personal action plan to enhance customer relations
       •  Creating a mission statement
       •  Creating a personal action plan

methodology

Course methods include a combination of:
  •  Facilitators’ sharing
  •  Group discussions
  •  Individual and group presentations
  •  Customized case studies
  •  Story telling of real-life situations
  •  Experiential activities
  •  Challenging participants’ thinking
  •  Moving participants out of their comfort zone
  •  Getting participants to develop an individual action plan
  •  Engaging the participants 
       
Participants are expected to be actively involved in all sessions of the course as 
it is designed based on experiential learning.

who must attend

All professionals striving for better results through more effective communication skills
should attend this workshop.

investment fee / early bird by 18/05/2016

Standard: RM 1,495.00 / RM1,395.00 per participant

Group discount: RM1,395.00 / RM 1,295.00 per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment

PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

QUALITY DYNAMICS CONSULTANCY SDN BHD
No. 343, Block A, Kelana Centre Point, No.3 Jalan SS7/19,
Kelana Jaya, 47301 Petaling Jaya,
Selangor, Malaysia.

Tel : 03-78054587 / 03-78044196
Fax: 03-78054514
E-mail: training@qdc.com.my
( Wani/ Thang )

PSMB Reg: 620717-P

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. CHEONG KWAI FONG