Quality Dynamics Consultancy Sdn Bhd presents
7QC Tools
(by Mr. Tan Por Sing )
objectives
At the end of this training programme, participants will be able to,among others:
1. Apply 7 QC Tools for Problem Solving and Quality Improvement at Work Place
2. Interpret and Construct 7QC Tools for Work Improvement
3. Understand the Importance of Data Collection, Analysis and take action
for Improvement based on Data
4. Apply the PDCA Cycle for Problem Solving and Quality Improvement
5. Integrate PDCA Cycle and the 7 QC Tools in Problem Solving
6. Learn from a Successful Quality Improvement Project
program content
1. Quality and Quality Improvement- Concept
- Objectives and
- Approach
2. The P-D-C-A Approach in Problem Solving at Work Place
- Plan
- Do
- Check
- Act
3. The Importance of Data
- Data Collection
- Data Analysis
- Data Presentation
Exercise/Group Work
4. Concept, Applications and Construction of the 7 QC Tools
4.1 Simplifying Data Collection (Check sheet)
- What is the best method to take down data simply?
- How to prevent error in inspection.
- How to construct simple Check sheets for convenient
usage in the workplace
4.2 Identifying and Selecting the Problem - The Vital Few
(The Pareto Diagram)
- How to construct Pareto Diagrams
- How to classify the defects and display using a
Pareto Diagram
- How to identify the problems in their order of severity
Exercise/Group Work
4.3 Systematic Cause Analysis (Cause & Effect Diagram)
- How to construct Fish bone Diagram
- How to generate all the probable causes for every defect
- How to apply the Brainstorming Technique during
problem solving meetings
- How to scrutinized, filter and identify most probable
root causes
Exercise/Group Work
4.4 Data Analysis (Graphs, Pie Charts, Flow Chart, Radar Chart
and Gantt Chart)
- How to interpret different type of graphs
- How to construct a Process Flow Chart
- How to interpret process flow charts
Exercise/Group Work
4.5 Process Analysis (The Histogram)
- How to know and predict occurrence of defects
- How to construct a Histogram
- How to interpret various shapes of a histogram
4.6 Correlation Analysis of Variables (Scatter Diagrams)
- Identifying a correlation between the cause
and effect
- How to construct a Scatter Diagram
- How to interpret the Scatter Diagrams
4.7 Monitoring of Process Performance/Results (Control Charts)
- Understanding and Monitoring of process
- Why we need control charts
- The X-bar R control charts
- How to interpret whether a process is stable or not
5. Multimedia Presentation of a Successful Quality Improvement
Project using 7QC Tools and PDCA cycle.
methodology
Power Point Presentation, Group Discussions, Case Study and Exercises.who must attend
Managers and Executives, Quality Improvement Project Facilitators, Leaders, Team Members and All Personnel who are involved in day-to-day Problem Solving and Quality Improvement Activities.investment fee / early bird by 13/02/2018
Standard: RM 1,595.00 nett / RM1,495.00 nett per participant
Group discount: RM1,495.00 nett / RM1,395.00 Nett per participant for a minimum of 2 participants from the same company
(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts, & Certificate of Completion) |
registration & payment
PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME
Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.
All registration MUST be accompanied with PAYMENT.
Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:
QUALITY DYNAMICS CONSULTANCY SDN BHD
No. 343, Block A, Kelana Centre Point, No.3 Jalan SS7/19,
Kelana Jaya, 47301 Petaling Jaya,
Selangor, Malaysia.
Tel : 03-78054587 / 03-78044196
Fax: 03-78054514
E-mail:
training@qdc.com.my
(
Wani/ Thang )
PSMB Reg: 620717-P
(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)
COURSE FACILITATOR - MR. TAN POR SING
Mr. Tan is proficient in both English and Bahasa Malaysia.