Quality Dynamics Consultancy Sdn Bhd presents
Communication & Interpersonal Skills for Executives
(by Mr. Vincent Hor )
objectives
1. Communicate more effectively with different types of people.2. Build strong relationships with peers and clients.
3. Be professional in handling difficult situations.
4. Increase your confidence and have fun while learning at this workshop.
program content
1. Speaking with ease- How to speak to anyone, anywhere, anytime
- 4 Essentials steps in striking a good conversation
2. Winning negotiation tactics
- Top 10 reasons to become a better negotiator
- Mastering the negotiation process
- Successful selling with the 5 great rules
3. Master the art of handling verbal criticism
- The H.E.A.T. Method
- The F.F.F. Method
- Excellent customer service
4. Successful coaching your peers or subordinates
- Monitoring process in organisations
- Maximising mentor/coach’s skills
- Harvesting from mentee’s expertise
5. “G.L.O.V.E.” technique presentation
- Professional presentation technique
- Core areas of gestures, language, organization, vocal,
enthusiasm method.
6. How to assert yourself effectively
- Mental and physical benefits of being assertive
- Addressing an issue and skills for asking questions
- Strategies to overcome resistance to requests
methodology
Lecture, practical skills and experiential learning, coaching and feedback
who must attend
All professionals striving for better results through more effective communication skills should attend this workshop.investment fee / early bird by 11/04/2018
Standard: RM 1,595.00 nett / RM1,495.00 nett per participant
Group discount: RM1,495.00 nett / RM1,395.00 Nett per participant for a minimum of 2 participants from the same company
(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts, & Certificate of Completion) |
registration & payment
PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME
Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.
All registration MUST be accompanied with PAYMENT.
Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:
QUALITY DYNAMICS CONSULTANCY SDN BHD
No. 343, Block A, Kelana Centre Point, No.3 Jalan SS7/19,
Kelana Jaya, 47301 Petaling Jaya,
Selangor, Malaysia.
Tel : 03-78054587 / 03-78044196
Fax: 03-78054514
E-mail:
training@qdc.com.my
(
Wani/ Thang )
PSMB Reg: 620717-P
(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)
COURSE FACILITATOR - MR. VINCENT HOR
His other professional memberships include M.I.M. Associate, MMID, LIAM, PIAM and NAMLIFA. He is also the President of Team De` Professionals (GEL), specialising in wealth planning and risk management. Currently, he serves in the Conference Organising Committee (COC) of MAICSA, organizing MAICSA Annual Conference for corporate directors, senior management executives, entrepreneurs and company secretaries.
Vincent is a Registered Trainer with Pembangunan Sumber Manusia Berhad. He is also a FIRO-B ® Accredited Trainer, ie specializing in personality & relationships psycho-instrument in “Inclusion – Control – Affection”, which is ideal for building team compatibility, personal development and coaching.
Vincent was also a recipient of the MIM-Tun Razak Youth Leadership Award (TRYLA) in 1994.
Vincent has vast experience in providing services in the field of taxation, corporate secretarial, business financial planning, management services, and communication training. Now he is engaged by companies to provide in-house and public training in Communication & Presentation skills, Leadership Enrichment, Management Development, Creative thinking & Taxation. To-date he has trained more than 8,300 professionals, directors, entrepreneurs, executives and students. He also lectures part-time at Kolej Tunku Abdul Rahman (TARC) on the subject Corporate Law & Governance.
Vincent has conducted various types of soft skills training to companies and institutions of higher learning. He was an invited speaker at Ministry of International Trade and Industry (MITI) Hari Kualiti 2007 attended by 200 MITI officials and employees
Vincent is an accomplished speaker and has won many Toastmasters International speech contests at clubs, areas, divisions and District level. He received the highest Toastmasters International award ie the Distinguished Toastmaster (DTM) in 2006. Currently, he is the Division W Governor (2010/2011) serving 21 Clubs with more than 530 members in Klang Valley. His passion, sincerity and conviction in public speaking have touched many people’s life. He believes that effective communication begins from the heart. “When we communicate, we enrich people’s life, one at a time.“