Quality Dynamics Consultancy Sdn Bhd presents

Aug 25 - 26, 2018 (9am - 5pm) at Holiday Inn Kuala Lumpur Glenmarie

Communication & Interpersonal Skills for Executives

(by Mr. Vincent Hor )

objectives

1.  Communicate more effectively with different types of people.
2.  Build strong relationships with peers and clients.
3.  Be professional in handling difficult situations.
4.  Increase your confidence and have fun while learning at this workshop.

program content

1.  Speaking with ease
      -  How to speak to anyone, anywhere, anytime
      -  4 Essentials steps in striking a good conversation

2.  Winning negotiation tactics
      -  Top 10 reasons to become a better negotiator
      -  Mastering the negotiation process
      -  Successful selling with the 5 great rules

3.  Master the art of handling verbal criticism
      -  The H.E.A.T. Method
      -  The F.F.F. Method
      -  Excellent customer service

4.  Successful coaching your peers or subordinates
      -  Monitoring process in organisations
      -  Maximising mentor/coach’s skills
      -  Harvesting from mentee’s expertise

5.  “G.L.O.V.E.” technique presentation
      -  Professional presentation technique
      -  Core areas of gestures, language, organization, vocal,
         enthusiasm method.

6.  How to assert yourself effectively
      -  Mental and physical benefits of being assertive
      -  Addressing an issue and skills for asking questions
      -  Strategies to overcome resistance to requests




methodology

Lecture, practical skills and experiential learning, coaching and feedback

who must attend

All professionals striving for better results through more effective communication skills should attend this workshop.

investment fee / early bird by 11/07/2018

Standard: RM 1,595.00 nett / RM1,495.00 nett per participant

Group discount: RM1,495.00 nett / RM1,395.00 Nett per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. VINCENT HOR

Mr. Vincent Hor is a Tax Consultant and Chartered Secretary by profession. His career began at a medium-sized accounting firm and moved to one of the Big 6 accounting firm in the field of corporate taxation. He left the firm in 2000 and commenced his own practice since then.

Between the years 2001 to 2003, he has conducted training for UBS Personal & Corporate Taxation Seminar Series and Budget Seminars. He spoke at the Nanyang Siang Pau Personal Taxation Seminar in 2003. Vincent was an Editorial Board member for the 2007 Budget Commentary publication by MIA, MIT & MICPA.

With more than 19 years of experience, Vincent provides a wide range of consultancy and advisory to Grade A & SME clients in Taxation, compliance & GST; Corporate Secretarial and Governance; Business financial planning; Management services; and Corporate training.

Vincent is a much sought-after trainer for in-house and public programs in Company Law & Corporate Governance, Taxation and GST, Leadership Enrichment, Management Development, Minutes Writing, Communication & Presentation Skills and various subjects.

He was an invited speaker at Malaysian Ministry of International Trade and Industry (MITI) Hari Kualiti 2007 attended by 200 MITI officials and employees. He has spoken at various conferences in MAICSA, IIAM, UM, UiTM, UTAR, TARUC, UCSI, CPA Australia, ACCA, CIMA and other institutions of higher learning. He has also conducted trainings for Brunei CPA in the Leadership and Effective Management subjects. Vincent conducted a Master Class presentation on ‘Strategic Thinking’ at 2013 IIAM National Conference KL.
 
Since 2001, Vincent also served in the Conference Organising Committee (COC) of MAICSA, organizing MAICSA Annual Conference for corporate directors, senior management executives, entrepreneurs and company secretaries. Vincent also serves in other MAICSA Committees.

Vincent was also engaged by the Malaysia Productivity Corporation (MPC) as a Panel Expert/Writer for the national project of “Modernising Business Regulations in Services Liberalisation Sector 2012”.

Relevant experience
•    Extensive tax and corporate secretarial experience covering a range of industries
      including multinational corporations and small-medium enterprises. 
•    Industry experience includes trading and manufacturing, property development,
      construction, IT and training.
•    Completed the GST training course by Chartered Tax Institute of Malaysia
      (CTIM) & Royal Malaysian Customs Department (RMCD).