Quality Dynamics Consultancy Sdn Bhd presents

Critical Thinking & Problem Solving

(by Mr. Brien Lee Meng Siong )

objectives

This intensive activity based 2-day program is designed for participants to:-
1.   Acquire the essential critical thinking skills that can be applied at work;
2.   Apply these skills to practical problem solving situations; and
3.   Enhance organizational effectiveness in today competitive business world.

program content

1.   Introduction to Critical Thinking
        -  What is Critical Thinking
        -  The need for Critical Thinking at work
        -  Critical Thinking is an active thinking process
        -  Understanding the key elements of Critical Thinking
        -  The important role of Critical Thinking in Problem Solving

2.   The Elements of Critical Thinking
        -  The art and science of thinking
        -  Critical Thinking and Logic
        -  The two key parts of Critical Thinking
        -  The role of Intuition
        -  Barriers to Critical Thinking : Assumptions and Thinking Traps

3.   Critical Thinking Process
        -  The need for clear outcomes / goals
        -  Interpretation : understanding and identifying problems
        -  Analysis : examining, organising and prioritizing information
        -  Evaluation : assessing the credibility and relevance of information sources
        -  Inference : formulating conclusions
        -  Explanation : explaining the conclusions
        -  Self Regulation : examining and correcting the process

4.   Problem Solving Process
        -  Personal vs business problem, and overlaps
        -  How to identify and define the correct problem to solve
        -  Analyzing the problem comprehensively
        -  Generating options and selecting solutions
        -  Implementing, monitoring, evaluating and learning from the process
          
5.   Techniques for Critical Thinking and Problem Solving
        -  The PMI Analytical Model – Plus, Minus, Interesting
        -  The Six Thinking Hats Technique
        -  Root Cause Analysis – Fish Bone Diagram (Ishikawa)
        -  The To - Lo - Po - So - Go Thinking Model
        -  Brainstorming – how to do it right
        -  Mind Mapping – A useful tool for documenting the process

6.   Implementing Solutions and Learning From Each Experience
        -  The PMI Analytical Model – Plus, Minus, Interesting
        -  Setting up a simple action plan to implement the solution
        -  Getting the permissions and authorizations from above if necessary
        -  The need to monitor the implementation
        -  Adjustments and completion of the solution
        -  Is the problem solved to your requirements?
        -  How well did the solution work? How can it be improved for future use?
        -  Can this particular problem recur? If so, how can we avoid it recurring?
        -  How do we document and share these learning with other colleagues?

methodology

who must attend

investment fee / early bird by 14/05/2019

Standard: RM 1,595.00 nett / RM1,495.00 nett per participant

Group discount: RM1,495.00 nett / RM 1,395.00 nett per participant for a minimum of 2 participants from the same company

(Fee inclusive of  Buffet Lunch, Refreshment, Training Bag, Handouts,  & Certificate of Completion) Berbuka Puasa coupon will be given to all Muslim participants during fasting month (Ramadhan)

registration & payment

PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

QUALITY DYNAMICS CONSULTANCY SDN BHD
No. 343, Block A, Kelana Centre Point, No.3 Jalan SS7/19,
Kelana Jaya, 47301 Petaling Jaya,
Selangor, Malaysia.

Tel : 03-78054587 / 03-78044196
Fax: 03-78054514
E-mail: training@qdc.com.my
( Wani/ Thang )

PSMB Reg: 620717-P

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. BRIEN LEE MENG SIONG