Quality Dynamics Consultancy Sdn Bhd presents

Mar 16 - 17, 2021 (9am - 5pm) at Holiday Inn Kuala Lumpur Glenmarie

Effective Communication Skills

(by Mr. Brien Lee Meng Siong )

objectives

By the end of this course participants will…
1.   Understand the communication process, causes of poor communication
      and how to avoid them
2.   Develop an ability to appreciate the different perspectives of people they
      work with
3.   Understand the different profiles of people (DISC) and how to use this
      to connect with them
4.   Understand Emotional Intelligence and use this for engaging others
5.   Appreciate non-verbal communication and how to use this for influencing
      others
6.   Developing specific communication techniques for influence and persuasion
     

program content

DAY 1
An Overview of Effective Communication
1.  Effective and ineffective communication
2.  The Communication Model
3.  How Communication supports or breaks businesses
4.  The art and science of communication
5.  Typical causes of poor communication
6.  The power of Language, and what you can do

Multiple Perspectives
1.  Everybody has a perspective!
2.  Who’s right, who’s wrong and who cares?
3.  How to see other people’s perspectives
4.  What is your perspective? What is your company’s perspective?
5.  It’s not about you (unless you make it so)
6.  The structure of beliefs – how to change beliefs
7.  The silent power of Values
8.  Using the perspective of time

Using The DISC Personality Profile For Communication
1.  The concept of personality profiling
2.  How personality profiling helps in communicating with people
3.  The DISC personality profile
4.  Understanding your own profile
5.  Profiling others quickly
6.  Communicating with each profile
7.  Communicating with mixed profiles
8.  The need for flexibility in working with different personality profiles
   
Emotion Management For Effective Communication
1.  Emotional Intelligence (EQ) and Communication
2.  How to apply the understanding of EQ to emotion management
3.  Effective techniques for managing emotions
4.  How EQ affects your communication effectiveness
5.  How to work with the emotions of people you communicate with

DAY 2
Understanding Body Language
1.  Verbal vs. non-verbal communication
2.  How the body talks
3.  The basic principles of body language
4.  How to use body language to send the right messages

Effective Communication Techniques
1.  Review of the Communication Model
2.  Clarifying the message – What is your message to the customer?
3.  How emotion effects your message
4.  The power of Words – Choose your words carefully
5.  Functions of common words
6.  The use of stories and metaphors in helping people understand you
7.  Connecting emotions to ideas and call to action
8.  Communicating at different levels – hierarchy of ideas
9.  Cialdini’s six principles of Influence
10. Differences between one-to-one and one-to-many communication
11. The voice speaks louder than words – using your voice effectively
12. From Communicating to Leading – As you communicate, so do you lead
13. Tips for face-to-face communication
14. Tips for over the phone communication
15. Tips for e-mail and online communication

methodology

The approach is highly participative and is geared towards your own situation so that you derive maximum benefit. This program utilizes various learning methods such VAK approach, 4Mat method, Videos, minimal lecture, extensive discussions, case studies and role plays to ensure effective long term learning among participants.



who must attend

This program is especially suited for executives, supervisors and newly promoted managers. It is also very useful for professionals who need to communicate more effectively with both internal and external customers on a daily basis.

investment fee / early bird by 03/03/2021

Standard: RM 1,595.00 Nett / RM 1,495.00 Nett per participant

Group discount: RM 1,495.00 Nett / RM 1,395.00 Nett per participant for a minimum of 2 participants from the same company

(Fee inclusive of Refreshment, Buffet Lunch, Training Bag, Handouts,  & Certificate of Completion)

registration & payment


PROGRAMS ARE CLAIMABLE UNDER SBL SCHEME

Please register online through www.qdc.com.my or call 03-78054587 / 03-78044196. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.

All registration MUST be accompanied with PAYMENT.

Completed registration form with CHEQUES should be made in favor of "Quality Dynamics Consultancy Sdn Bhd" and sent to:

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Quality Dynamics Consultancy Sdn Bhd reserves the right to cancel or reschedule the above course and shall inform participants of the changes)

COURSE FACILITATOR - MR. BRIEN LEE MENG SIONG

Brien Lee Meng Siong believes that continuous learning enriches lives and enhances a company’s bottom line. A Masters holder with 12 years of working experience, including eight years in management and senior management in international organizations.

He has direct experience in on-the-ground operational work as well as higher level strategic planning and management.   Key positions he has successfully managed were a national tiger conservation programme and a Knowledge Management Initiative for WWF-Malaysia. He also served as Project Manager for United Nations Development Programme.

Brien is a certified NLP Master Practitioner and a HRDF Certified Trainer (Human Resources Development Fund, Ministry of Human Resources Malaysia).   Brien believes that everyone deserves to be happy. And a critical key to this is the ability to communicate elegantly and with impact. Therefore, he specializes in the field of inter-personal communications, teaching people how to get the results they want in both their professional and personal lives elegantly and impactfully.

He is fluent in both English and Bahasa Malaysia