Facilitators of Quality Dynamics Consultancy Sdn Bhd Malaysia Quality and Management Training in Malaysia QC Tools Training ISO 9000 Training in Malaysia 5S Training Quality Management Training QCC/ICC

Facilitators

Hailing from diverse backgrounds and experiences whilst united under one mission to provide the best quality training, we are pleased to introduce you to our team of dedicated trainers.

Random pictures.

Sime Darby group picture at KLGCC
Sime Darby group picture at KLGCC.

Pengurusan Fail & Rekod
Pengurusan Fail & Rekod.

MR. TAN POR SING

Chief Consultant and Trainer of Quality Dynamics Consultancy Sdn Bhd, Mr. Tan has more than 20 years as a trainer and consultant in the area of Quality and Productivity Improvement. Mr. Tan also has many years of hands-on experience managing production, maintenance and service operation.

MR. TAN POR SING Mr. Tan has extensive experience in the Training and Implementation of Operational and Improvement Techniques such as TQM, QCC, QC Tools, SPC, ISO 9000, 5S, Work Study, Kaizen Techniques, Filing & Record Management, Store & Inventory Management and many others. He is one of the pioneers in the implementation and training of QCC and TQM in Malaysia. A former senior consultant with the Malaysia Productivity Corporation where he received extensive professional trainings and also presented many papers in Japan, Australia, The Netherlands, India, Taiwan, The Philippines, Thailand, Singapore and also locally. He is a life member of Association for Overseas Technical Scholarship (Japan). Some of the notable quality training programs Mr. Tan had attended include Program for Quality Management (Osaka), TQM Practices in Japanese Industries (Nagoya) and Institutional Management Consultancy (RVB, Delf, Holland).

Mr. Tan obtained his BSc. in Mechanical Engineering from the Strathclyde University, Scotland and MSc. (with Distinction) in Manufacturing Systems Engineering from the Warwick University, England.

A qualified ISO 9000 Quality Management Systems and EMS auditor and consultant, Mr Tan had attended and passed the IRCA registered auditing quality system course (lead auditor training course) and he also attended and passed EARA approved advanced EMS auditing course for quality personnel.

Mr. Tan was also a Chief Judge in MPC National and Regional QCC Conventions. He also judged MAMPU National QCC Convention, The National QCS-IT Convention of Tenaga Nasional Berhad, National TCS Convention of Telekom Malaysia, National QCC Convention of Intel., Motorola and many other QCC conventions of other multi-national and local companies.

Mr. Tan represented Malaysia as a National Quality Management Award Expert in the National Quality Management Awards Round-Table Conference at Japan Productivity Center (JPC), Tokyo, which was sponsored by the Asian Productivity Organization (APO). Mr. Tan also holds an internationally recognized blue-card as a practitioner in Methods-Time Measurement technique from the United Kingdom M-TM Association.

Mr. Tan client's list in training and consultancy works include Intel, Samsung, PNB, Produa, Sime Darby, Infineon Technologies, MMHE, Western Digital, Panasonic, B Braun Medical Industries, Pioneer Technology, Epson Precisions (Johor), Petronas Gas, Indah Water, Mahkota Specialist Centre, Pan Century Oleo Chemical, Celcom, Resorts World, TNB, Telekom Malaysia, White Horse Ceramic Industries, EPA Management, Gas Malaysia, Island & Peninsular, Maxis, Faber Mediserve, Litrak, Pure Circle and other local and MNCs companies.

Mr. Tan was a Lead Auditor of the Technical Audit Team in the yearly Prime Minister Quality Award and Quality Management Excellence Award for over 10 years. Some of the companies that had been audited by him include Intel Malaysia, Infineon Malacca, Telekom, Petronas Penapisan , Ritz Carlton Hotel, Shell Refinery, IBM Malaysia, Hewlett Packard Sales, American Express, Dell Asia Penang, AMD, Proton and many other organizations.

Mr. Tan is proficient in both English and Bahasa Malaysia.

Dr. Hj. Mohd Sobree Hj. Ali

Dr. Hj. Mohd Sobree Hj. Ali adalah penceramah Motivasi, Kommunikasi, Perhubungan Sesama Manusia lebih daripada15 tahun di seluruh Malaysia. Sebelum beliau menjadi penceramah motivasi, Dr Hj. Mohd Sobree merupakan bekas pensyarah kanan di salah sebuah pusat latihan bank tempatan.

Dr. Hj. Mohd Sobree Hj. Ali Dr Hj. Mohd Sobree mempunyai ijazah PhD. (Preston) (USA) (Pengkhususan Quality Management), M.A. (UM) (Pengkhususan Pengurusan Kualiti), B.A. (Hons) (UM) (Sejarah/Pengajian Islam), Diploma In Training Management (Institute Of Training & Development, United Kingdom), Certificate In Training Development (Institute Of Training And Development, United Kingdom).

Program-program latihan yang pernah dikendalikan oleh beliau adalah seperti berikut: Personality Development, Work Ethics And Moral Values, Kemahiran Komunikasi, Kemahiran Interpersonal, Human Resource Management, TQM, Self-Discipline At Work, Enhancing The Culture Of Excellence And Professionalism In The Organization, Effective Time Management, Developing Positive Mental Attitudes And Shared Values, Strengthening Of Corporate Environment, Moulding and Sustaining Competitive Attitude, Program Bina Insan relevant to soul cleansing, Qiyamullail and inculcating positive attitudes and internal tranquility.

Dr Hj. Mohd Sobree pernah bekerjasama dengan konsultan Towers Perrin daripada Amerika Syarikat untuk merangka program PMS yang baru di dalam ban. Program ini dikenali sebagai Human Resource Transformation Program (HRTP). Beliau juga pernah menjadi Graduate Assistant bagi program Dale Carnegie dan lulus ujian kelayakan sebagai pensyarah Dale Carnegie (1998-1999). Dale Carnegie adalah pakar motivasi yang terkenal di Amerika Syarikat.

Dr Hj. Mohd Sobree juga merupakan pengasas penubuhan Perbankan Islam di BBMB pada 1992 dan hasilnya terbentuklah Bank Muamalat Malaysia Berhad dan juga menjadi Setiausaha kepada Jawatan Kuasa Induk ke arah penubuhan Bank Islam BCB. Bank ini dikenali sebagai Commerce Tijari Bank (2004).

Selain daripada itu, beliau juga pernah bertugas sebagai Ketua Seksyen Kaunseling dan Prestasi Bahagian Sumber Tenaga Manusia (2002). Fungsi utama beliau ialah menjalankan aktiviti Kaunseling dan Bimbingan. Beliau juga pernah mentadbir Performance Management System (PMS) bagi 8,000 kakitangan bank.

Organisasi-Organisasi yang pernah menjemput beliau memberikan ceramah ialah: Hotel Pan Pacific, Kuala Lumpur, Lembaga Peperiksaan Kementerian Pendidikan Malaysia, Institut Latihan Belia Negara, Dusun Tua, Hulu Langat, Selangor, Konsortium Sepang Berhad, Btn: Selangor & Wilayah Persekutuan K. Lumpur, Pejabat Daerah Sepang, Pejabat Daerah Hulu Langat, Mtib - Lembaga Perindustrian Perkayuan Malaysia, Pos Malaysia, Celcom, Island And Peninsular (I&P), EPF, Felda, RISDA, LPN, FAMA, MARADI, Petronas Dagang Sdn Bhd, Petronas Holdings Co., Petronas Hartabina Sdn Bhd, Kumpulan Sri Jaya, Lembaga Peperiksaan Malaysia, Perbadanan Kemajuan Kraftangan Malaysia, and lain-lain.

Mr. Thye Foot Leong

Mr. Thye Foot Leong, is a member of the Malaysia Institute of Accountant. He qualified as a professional member of the Association of Chartered Certified Accountants (UK) in 1979. After graduation, he worked in a professional audit firm for three years. He has been engaged as a Senior Group Financial Controller and Deputy Chief Finance Officer in a Public Listed Company with KLSE for the last twenty years. His scopes of responsibilities include Budgeting, Management Accounting, and Financial Management and Reporting, Corporate Finance, Corporate Planning, Strategic Management Business Processes and Control. He is also very well versed in the local business environment as the result of his broad background and exposure in Finance Management and Treasury.

Mr. Thye Foot Leong He is also a member of the Havard Business School Alumni Club of Malaysia, and Malaysia Institute of Management. As a Certified Financial Planner, he is also a member of the Financial Planning Association of Malaysia and had been a past committee member of its PJ Chapter. He is also a Fellow Member of the Certified Public Accountants of Australia.

Mr. Thye is a past member and serves in several Committees / Directorships of Rotary Club of Metro Kuala Lumpur. He was the past president of ITC Toastmasters Club, Past Area Governor, Past Assistant Division Governor (Marketing), Past Assistant Division Governor (Education & Training), and Past Division Governor of the Pan-Southeast Asia Toastmasters District 51.

Mr Thye has trained personnel from various disciplines and industries including Reliance Pacific Group of Companies, Kumpulan Jetson Group of Companies, Allianz Life Insurance, ABB Malaysia, Marco Corporation, Satang Jaya Group of Companies, Peremba Construction,Malaysia Milk,IGC-Industrial Galvanizers Corporation,Motibina ,Gas Malaysia,Morgan Carbon, Malayan Banking Berhad, ABN Amro Bank, F&NCC Beverages, Draeger Safety Asia ,Ban Seng Lee Industries, Sinclair Knight Merz,CIMB ,JVC Video Malaysia ,Printelligence ,Multimedia Development Corporation, Siemens Malaysia, Unza Overseas Ltd, Schneder Electric Industries, Nikko Hotel, Coronade Hotel, Great Eastern Life Assurance Bhd, Mitsui OSK Lines, Delima Oil Products, Triways Travel Network, Century Total Logistics, Revertex ( Malaysia ) ,Perennial Lube-Tech, Golden Hope Research Centre, Malaysia Airports Bhd, BIMB Securities Sdn Bhd, UKM Kesihatran, Sapura Industrial Bhd, Neville-Clarke(M) , SOSMA Sdn, Bank Industri & Teknologi Malaysia, Boustead Group of Companies, Mofaz Group of Companies, Sinwah Industries Berhad, Guiness Anchor Berhad, Hong Leong Industries Group of Companies, etc.

Mr. Vincent Hor

Mr. Vincent Hor Mr. Vincent Hor holds the Institute of Chartered Secretaries and Administrators (I.C.S.A. UK) professional qualification and was a world book prize recipient in the 'Organisational Behaviour' paper. He is a Fellow member (FCIS) of The Malaysian Institute of Chartered Secretary and Administrators (MAICSA). He also graduated with a Diploma in Commerce (Business Management) from Tunku Abdul Rahman College, Kuala Lumpur and holds a Certificate in Tax Management (Distinction) under a HRDF Prolus course.

His other professional memberships include M.I.M. Associate, MMID, LIAM, PIAM and NAMLIFA. He is also the President of Team De` Professionals (GEL), specialising in wealth planning and risk management. Currently, he serves in the Conference Organising Committee (COC) of MAICSA, organizing MAICSA Annual Conference for corporate directors, senior management executives, entrepreneurs and company secretaries.

Vincent is a Registered Trainer with Pembangunan Sumber Manusia Berhad. He is also a FIRO-B Accredited Trainer, i.e. specializing in personality & relationships psycho-instrument in "Inclusion - Control - Affection", which is ideal for building team compatibility, personal development and coaching.

Vincent was also a recipient of the MIM-Tun Razak Youth Leadership Award (TRYLA) in 1994.

Areas of expertise

Vincent has vast experience in providing services in the field of taxation, corporate secretarial, business financial planning, management services, and communication training. Now he is engaged by companies to provide in-house and public training in Communication & Presentation skills, Leadership Enrichment, Management Development, Creative Thinking & Minutes Writing. To-date he has trained more than 8,500 professionals, directors, entrepreneurs, executives and students. He also lectures part-time at Kolej Tunku Abdul Rahman (TARC) on the subject Corporate Law & Governance.

Clients/organizations served

Vincent has conducted various types of soft skills training to companies and institutions of higher learning. He was an invited speaker at Ministry of International Trade and Industry (MITI) Hari Kualiti 2007 attended by 200 MITI officials and employees.

Toastmasters

Vincent is an accomplished speaker and has won many Toastmasters International speech contests at clubs, areas, divisions and District level. On 20 April 2008, he won 2nd-Runner Up in the Table Topics (Impromptu Speaking) Contest at the Toastmasters International District 51 Convention, which had more than 300 speech contestants from Malaysia, Indonesia & Brunei. He received the highest Toastmasters International award i.e. the Distinguished Toastmaster (DTM) in 2006. He was the Past President of MAICSA Toastmasters Club in 2003 and served as Area Governor W5 in 2004. He received the coveted Division W's Toastmaster of The Year award in 2003/2004 for his excellence in leadership and communication. In 2005/2006 he served as the Assistant Division W Governor in Education & Training, overseeing more than 400 toastmasters' educational & training needs in 22 clubs. He was the Asst Division W Governor in Education (2009/2010) serving 1000 members of 38 clubs. Currently, he is the Division W Governor (2010/2011) serving 22 Clubs with more than 400 members in Klang Valley. His passion, sincerity and conviction in public speaking have touched many people's life. He believes that effective communication begins from the heart. "When we communicate, we enrich people's life, one at a time."

Mr. Dzulkifli Sipon

Mr. Dzulkifli Sipon Mr. Dzulkifli Sipon has a Bachelor of Economics (Hons), Universiti Malaya (UM), 1983 and Masters Science (Human Resource Development , Universiti Putra Malaysia (UPM), 1996.

Dzulkifli Sipon was attached to the Malaysia Productivity Corporation (MPC), Ministry of International Trade and Industry (MITI) from 1983 to 2012. He was Senior Consultant and Head of Management Services Department (MSD) before he went on optional retirement in 2012.

Dzulkifli has been involved in training and consulting for 29 years. His areas of specialisation include quality management, creativity, innovation, leadership, management, motivation, Human Resource Management (HRM) and Development (HRD). He has conducted numerous training programmes for managers, supervisors, and staff in the public and private sector organisations.

The training programmes conducted include Leadership Skills, Team Building, Pengurusan Masa Berkesan, Amalan Persekitaran Berkualiti (5S) yang Berkesan, Effective Communication Skills, Stress Management, Coaching for Leaders. Train The Trainers, Managing Effective Training, Interpersonal Effectiveness, Kepimpinan Berkesan dan Kemahiran Interpersonal untuk Penyelia, Membentuk Kumpulan Inovatif yang Dinamik, Perkhidmatan Kaunter yang Cemerlang, Perkhidmatan Layanan Telefon yang Berkualiti, Perubahan Sikap untuk Kecemerlangan Khidmat Pelanggan, Amalan Kaizen untuk Meningkatkan Kecekapan Proses, Managing for Results: Using KPIs to Achieve Breakthrough Performance, Managing Leadership Talent for Organisational Competitiveness, Change Management Techniques, Motivasi Berkesan dalam Organisasi, ICC untuk Ketua Kumpulan, ICC untuk Fasilitator, Evaluating Training Effectiveness, Creative Thinking, Rationale Problem Solving and Decision Making, Kerja Berpasukan untuk Kecemerlangan Organisasi, Effective Conflict Management, and Strategic Innovative Thinking.

Dzulkifli's work includes consulting organisations in Training Needs Analysis, Evaluating Training Effectiveness, Organisational Performance Excellence, Quality Environment (5S), Innovative and Creative Circle, Performance Management, Training Management, and Green Productivity (GP).

Participants from public sector organisations such as MARDI, Majlis Peperiksaan Malaysia (MPM), FELDA, RISDA, KWSP, JPA, MITI, MATRADE, Institut Latihan dan Kehakiman (ILKP), Kementerian Kewangan, Lembaga Pelabuhan Johor,(LPJ) Jabatan Bomba dan Penyelamat, UKM and UiTM have attended training programmes conducted by Dzulkifli Sipon. Participants from private sector organisations such as Malaysia Airline System, PETRONAS, NESTLE, BATA, Mah Sing Plastics Sdn Bhd, Panasonic, Dunlop, Matsushita, PROTON, Hotel Singgahsana, Syed Badaruddin Clinic, Ummi Syasya Enterprise, and Zubaidah Resources have benefitted from Dzulkifli's training programmes.

He is a certified Human Resource Development Fund (HRDF) Train-The-Trainer.

Mr. Cyril Pagadala

Mr. Cyril Pagadala comes with many years of real hands-on work experience in Human Resource Management, Operations, Customer Service and Administration.

Mr. Cyril Pagadala His work experience covers various industries such as the banking, manufacturing, hospitality and other service industries He has worked for both local and multinationals and in both small and large companies. He was last the Director of Human Resource & Administration of a group of companies.

He has a BA in English and an MA in Human Resource Management. He has taught in diploma and degree programmes in the fields of management; and English for both foreign and local students before moving into corporate training for several years now.

He has gone through the whole gamut of HRM functions including: setting up the HR Department A-Z and company start up operations with appropriate systems in a new organization as part of start-up operations, developing policies and procedures, writing operational procedures, developing performance appraisal standards, managing recruitment and selection, setting up wage systems, designing motivation strategies, reducing employee turnover, training handling misconduct, taking disciplinary action, conducting the domestic inquiry, handling grievances, carrying out negotiations with trade unions and collective agreements, etc.

In the process of handling problems and challenges he has had many occasions to coach and counsel employee directly or through departments. He has also had occasions to counsel and coach management to counsel and coach their employees.

He delivers and facilitates the programmes in a simple, easy-to-understand way and willingly shares knowledge. Due to his real hard-knock work experience, he is able to provide many simple solutions to work challenges.

His participants range from CEOs, managers, executives, supervisors to clerks; and professional engineers, lawyers and computer specialists both local and foreigners. He has many repeat clients. Maybe this is due to his simple philosophy: "SHARE REAL WORK KNOWLEDGE". Perhaps a cue may also be taken from a participant: 'I NEVER KNEW THIS WAS SO EASY!'.

He has trained small, medium and large local and multinational organizations from various industries. Some of them are:

Hospitality: Hotel Maya, Tanjung Rhu Resort, Equatorial Hotel, Shangrila Hotel, NIKKO Hotel, Country Heights Resorts, Kelab Sukan Cahaya, Nando's, Mines Resort, Boulevard Hotel, Pacific Regency Apartments, STAR Cruises
Foreign Embassy: Japan Travel Bureau (Japan Embassy)
Medical: Hospital Pantai Indah, Subang Jaya Medical Centre, Optimax Eye Specialist Centre
Shipping: Kudrat Maritime, Global Airfreight, MISC; Car: Honda, EON, PERODUA, Swedish Motor Assemblies
Construction: Bumimetro Construction, YTL Land, Fujiya Constructions
Consultants: Job Street.com, Job Hunt, Eurogain Consulting
Education: INTI College, University Islam International
Banks: MBB, RHB, MBF Cards
Cosmetics: Clara International
Food: Cadbury, Dumex, Sara Lee, BABA Products
Insurance: Multipurpose Insurance, Takaful Nasional, Manulife
Technology: STT Technologies, Samsung Electronics (M), JVC Video (M), UPD Systems, Malaysian Biotechnology Sdn Bhd
IT: Oracle (USA), Orga (Germany)
Petrol & Chemicals: Petrochemical, Petronas, Hitachi Chemical, Sime Kansai, CCM Chemicals
Electronics: Toshiba, Sony, Canon, Hitachi
Media: Redtone Telecommunications, STAR, NST; Tyres: Continental Sime Tyres; Steel: Prestar Steel Pipes, Perwaja Steel, Genting Sanyen, Ornasteel Enterprise Corporation
Voluntary: Malaysia AIDS Council
Manufacturing: Malaysia Newsprint Sdn Bhd, , BC Wonder Bowl, Schaefer Kalk (M), Guardian Venture (M), Sinora, Cargil Palm Products, Vacances
Government & GLCs: Dewan Bahasa dan Pustaka, Ministry of Local Government and Housing, Income Tax Board, Airod, Sabah Tourism Board, FELDA, Telekom Malaysia, TNB, Company Commission of Malaysia, EPF (Malaysia), EPF (Brunei)

Hj. Azlan Yusoff

Hj. Azlan Yusoff Hj. Azlan Yusoff is a Principal Trainer & Consultant, with more than 25 years of working and training experience. His exposure was in various aspect of the business, from managing the overall corporate affairs of a company to the implementation of a strategic marketing. He was the General Manager, Corporate Affairs of Commerce Assurance and was the Chief Executive Officer of Asia Pacific Risk Management Centre.

Training Experience

In the field of training, he was the Training Specialist with the Commerce International Group. He has worked with The Malaysian Insurance Institute as a part-time Lecturer, Chief Invigilator of the Professional Examination and also a Panel Examiner. Prior to becoming a full-time Certified Corporate Trainer, he was attached with the Learning & Talent Development, Group Human Resource of CIMB Group.

He facilitated training programs locally and internationally in the areas of Personal Development & Leadership Skills, Customer Service & Sales, Motivation, Communication, Change Management, Team Alignment, Supervisory Skills, Clerical Development, Personal Excellence, Mindset, Grooming and Image Audit.

Hj. Azlan is dedicated, disciplined and enthusiastic. As a professional, he subscribes to the maxim that one should essentially try to be oneself. There are two principles that he adopt, the first is to be consistent and the second is to have the ability to be flexible. When he interact with participants whether in a large seminar or in a private discussion, people are drawn to him when he elaborate the idea that if you lead, you should never be perceived to be weak or inconsistent, never panicky or intolerant, never unavailable, unenergetic, impatient, negative and never uncertain.

He capitalizes on his experience and most importantly his clients appreciate his passion in dealing with people. He has successfully served clients from various organizations which include banking, insurance, manufacturing, utilities, logistics, trading and a few others. Among some of the organizations that have experienced and benefited from his sessions are CIMB Group, Commerce International Group, Qatar Foundation (Doha), AFFIN Bank, Commerce Assurance, Tenaga Nasional Berhad, Telekom Malaysia, Petronas, Kementerian Kewangan Malaysia, EPF, MARA, HUKM, CIAST, INSPEN, Traders Hotel, Habib Jewels, Symphony Group, CCM Chemicals, MEDITOP Corporation, PM Care, PAYSYS (M), Century Logistics, NORTH PORT, E.H Utara Holdings, Econsave Cash & Carry, HLK Chain Store to name a few.

Education

Hj. Azlan is a Chartered Insurer, an Associate of the Chartered Insurance Institute (ACII), UK. He is a graduate of an Advanced Diploma in Business Studies and also a Diploma in Public Administration. He is a Certified Law of Attraction Trainer, having been certified by Michael J. Losier, the author of the No.1 Best Seller in 32 countries, The Law of Attraction: The Science of Attracting More of What You Want and The Less of What You Don't.

Ms. Hashim

She has been a corporate training consultant since 1993. She has a unique background in management, finance and banking. The past nineteen years she has conducted training in management development, communication and entrepreneurial development.

Ms. Hashim Ms. Hashim pursued I.C.S.A. in ITM (1980-1984) where she was offered a scholarship by the former BBMB. She then worked for more than eight years in operations and training with the Bank. It was during this time that she obtained a Certificate in Training & Development (ITD, U.K.) and attended the Diploma course in Training Management. She also attended the consultancy programme "Loyalty Management" in Oslo, Norway. Hamidah is also a PSMB-recognised trainer.

Her training experience includes conducting numerous public seminars in Communication, Corporate Image and Customer Service. Some other organisations which have benefited her in-house training are; HSBC, IBM, Panasonic, Sunway Group, CIMB, Monash University, Air Asia, Kuwait Finance House, Asian Finance Bank, Securities Commission, Telekom, TNB, TNT, Proton Edar, Naza Motors, PETRONAS, Khazanah Nasional, Istana Budaya and Kementerian Pembangunan Brunei Darussalam.

Ms. Hashim's forte is in personal skills which include Customer Service, Communication, Corporate Image and Train-the-Trainer. Hamidah has also appeared on RTM's "Selamat Pagi Malaysia" to speak on topics like Personal Change and Communication Skills. In Image Management; Hamidah has had the opportunity to learn from the best in the industry; Robert Pante, a renowned image consultant from the US and an Australian colour consultant.

Her other training experience includes; being an active volunteer and was a board member with AFS/ABM International & Intercultural programmes where she conducts workshops on cross-cultural learning for Malaysian families and foreign students. She has also made a presentation on 'cross-cultural adaptation skills' in Dunedin, New Zealand for an international conference attended by participants in the Pacific region.

Her fun and engaging training style has earned her excellent feedback from participants.

Mr. Hamdi Othman

Mr. Hamdi Othman graduated from University of Scranton, USA in M.Sc. Human Resource Administration and University Science Malaysia in B. Social Science. He received considerable training and the noted ones are; Management Consultancy (NPC & FGU, Germany), Advanced Management Consultancy (PSB, Singapore & JICA, Japan), Total Quality Management by RIPA Institute, London and TNA by APO, Japan.

Mr. Hamdi Othman Prior to joining QDC, he has extensive knowledge and experience as a trainer, coordinator, consultant and manager while attached with the Malaysia Productivity Corporation (MPC) since 1978. Started as a trainer in entrepreneurship, he later progressed into the subjects of TQM, QCC/ICC, 5S, introduction to P&Q, sales and marketing, effective communication, motivation, strategic planning, supervisory skills and general management programmes for public and private organizations. He also had presented papers and conducted training for international participants in Malaysia and overseas such as in India, Japan and Philippines.

Due to Hamdi's vast exposure, knowledge and experience, his areas of expertise are entrepreneurship, effective interpersonal communication, training needs analysis, TQM, introduction to productivity, event management, motivation and job satisfaction, leadership, customer service excellence and telephone techniques, marketing, public speaking strategic planning, introduction to benchmarking, good housekeeping (5S) and general management. Among his satisfied customers are Petronas Dagang Bhd., Asian Productivity Organization, Fujitsu (M) Sdn. Bhd., Toshiba (M) Sdn. Bhd., Ryoden (M) Sdn. Bhd., MARA, Dewan Bandaraya Kuala Lumpur, Dewan Bahasa & Pustaka, UiTM, International Islamic University Malaysia, Universiti Perguruan Sultan Idris and MATRADE, MITI, Universiti Utara Malaysia, Seremban Specialist Hospital and Permodalan Nasional Berhad.

Hamdi's approach to training is always making sure that the training environment is conducive to learning, exchanging of ideas and meeting of the minds. He will adjust his training to suit the different levels or types of participants. Apart from using AVA, he mixes his training methods such as case study, role play, experiential learning, group work, and quiz depending on the duration, level of participants, relevancy and needs. All these approaches are meant to make his training sessions as enlightening and interesting as possible.

Mr. Brien Lee Meng Siong

Mr. Brien Lee Meng Siong believes that continuous learning enriches lives and enhances a company's bottom line. A Masters holder with 12 years of working experience, including eight years in management and senior management in international organizations.

Mr. Brien Lee Meng Siong He has direct experience in on-the-ground operational work as well as higher level strategic planning and management. Key positions he has successfully managed were a national tiger conservation programme and a Knowledge Management Initiative for WWF-Malaysia. He also served as Project Manager for United Nations Development Programme.

Brian is a certified NLP Master Practitioner and a HRDF Certified Trainer (Human Resources Development Fund, Ministry of Human Resources Malaysia). Brian believes that everyone deserves to be happy. And a critical key to this is the ability to communicate elegantly and with impact. Therefore, he specializes in the field of inter-personal communications, teaching people how to get the results they want in both their professional and personal lives elegantly and impactfully.

Brian has also travelled widely for meetings, workshops and conferences in China, India, Nepal, Hungary, Switzerland, Netherlands, Japan, Philippines, Indonesia and Singapore.

Brain's training specialisation is in Neuro-Linguistic Programming (NLP) and Conversational Hypnosis, Communication Skills including Business Storytelling, Leadership for Executives and New Managers, Emotional Intelligence (EQ), Motivation & Personal Development, Public Speaking & Presentation, Supervisory & Management Development, Stress Management, Knowledge Management, Professional Image Branding including Online Branding for Individuals.

Organisations and invidiuals that have benefited from his expertise are: WWF-Malaysia, Nestle, United Nations University, Yokohama, Parkson, Politeknik Ibrahim Sultan, Pasir Gudang; Politeknik Mersing; Johor and Politeknik Muadzam Shah, Pahang, Mont Kiara community, Universiti Malaya Universiti Putra Malaysia, Universiti Kebangsaan Malaysia Buddhist Society, ECCouncil Academy, Cadbury, Monash University, Forest Research Institute Malaysia, Gardens International School, iKMS, Singapore, Jobstreet HR Networking Event and many other.

Mr. Cheong Kwai Fong

Mr. Cheong Kwai Fong Mr. Cheong Kwai Fong is a management trainer by profession. He obtained his Diploma in Management from the Malaysian Institute of Management (MIM) and graduated with a Master in Management Degree from the Asian Institute of Management (AIM), Philippines in 1983. In early 1995 he successfully completed and received the Certificate in the Teaching of English as a Second Language from the Regional Language Teaching Institute, (RELC), Singapore. In 2004 he has been certified as an accredited administrator for the Myers Briggs Type Indicator (MBTI) programme. He also attended several short courses in the field of public speaking, personal development, management and motivation in Singapore, Japan and the United States of America.

His previous jobs include the various sales and marketing position in Asia Motor (KL) Sdn. Bhd., Cycle & Carriage (M) Sdn Bhd., and Jones Lang Wootton. He has acquired more than twenty five years experience in sales and marketing in the automobile, property, trading and retailing industry.

He taught part-time at the Tunku Abdul Rahman College from the year 1983 to 1990 and at the Malaysian Institute of Management (MIM) from year 1990 to 2007. Currently, he is Course Leader with the Institute Bank-bank Malaysia (IBBM), Malaysian Insurance Institute (MII), Kolej Tunku Abdul Rahman(KTAR) and Univerisiti Tunku Abdul Rahman (UTAR).

Over the last 28 years he has conducted several public and in-house programmes for many well-established and multinational companies including Genting Group of Companies, Proton Group of Companies, UMW-Toyota Sdn Bhd., Intan, KFC Holdings Bhd., Tan Chong Industrial Equipments Sdn Bhd., Kedia Telekom, Telekom Malaysia Bhd., REDtone Telecommunications Sdn Bhd., Matsushita Electric Company, Agilent Technologies Sdn Bhd., Intel, B. Braun, Robert Bosch, GIT Services Sdn. Bhd.,Leader, Hitachi Semi-conductor, Maxi Communications, Jusco Superstores, Carrefour, Astro, PNB, New Zealand Milk Sdn Bhd., GSI Asia Group Sdn Bhd., Great Eastern Life Assurance (M) Bhd., Kurnia Insurance, RHB Insurance Bhd., Anika Insurance Brokers Sdn. Bhd., Maybank Group of Companies, Tahan Insurance Malaysia Bhd., Carrefour, JobStreet.com, Langkasuka Resort Hotel, Hotel Helang, Langkawi, Prince Hotel, Cititel Hotel, Smith & Nephew Healthcare Sdn Bhd., Merck Sharp & Dohme (IA) Corp., Institute Jantung Negara (IJN)., Subang Jaya Medical Centre (SJMC), Hussein Onn Eye Hospital.

Hj. Shafee Hashim

Hj. Shafee Hashim berkelulusan MBA (Perakaunan) dari Southern New Hampshire University, USA, dan Sarjana Muda Ekonomi dengan Kepujian dari Unversiti Malaya. Beliau juga merupakan seorang yang berdaftar sebagai Chartered Acountant, MIA.

Hj. Shafee Hashim Beliau pernah bertugas sebagai Pegawai Perunding dan Pengurus selama 27 tahun dengan Perbadanan Produktiviti Malaysia (MPC). Sepanjang tempuh itu beliau bertanggungjawab merancang, menyelaras dan menjalankan kursus-kursus untuk peserta dalam dan luar negeri. Juga memberikan khidmat perundingan kepada syarikat-syarikat tempatan di bidang perakaunan, kewangan, pengukuran produktiviti, 5S dan ICC.

Bidang kemahiran beliau ialah keusahawanan, perakaunan, pengurusan kewangan, pengukuran produktiviti, 5S dan ICC. Pelanggan beliau, di antara lain, termasuk Khazanah Negara, TLDM, Sarawak Economic Development Corporation, PSMB, Asean Bintulu Corporation, Jabatan Hal Ehwal Veteran,ATM, Yayasan Sarawak, dan UITM.

MR. DAVID WONG HEN SANG

Placeholders David Wong Hen Sang, has been involving in training, consultancy and auditing experience in the field of Quality and Environmental Management since 1996. Prior to the abovementioned experiences, he was working in various industries with experiences including international marketing, chemical process engineering and ISO 9001 & 14001 management representative.

Graduated with a degree in Bachelor Engineering in Chemical and Process Engineering from the University of Canterbury, Christchurch, New Zealand.

His professional affiliation among others are:

  • » Graduate member of the Institute of Professional Engineer of New Zealand
  • » Obtained MRCA & IRCA registered Advanced Quality & Environmental Auditing certificate with SIRIM, ETRS and AOQC Moody
  • » MRCA certified Juruperunding JSK134

David Wong Hen Sang has been involved in the establishing and implementing the ISO 9001 Quality System, ISO 14001 Environmental Management System and OHSAS 18001 for different kind of industries. His experience extends to various industrial sectors such as:

  • » Palm oil based industries
  • » Electrical, electronics and semiconductor industries
  • » Service industries (Hotel, Resorts, Food & Beverage)
  • » City Councils (DBKU and PBTPG)
  • » Chemical Industries
  • » Boiler Water Treatment
  • » Cooling Tower Water Treatment
  • » Water and Wastewater Treatment
  • » Process Industries
  • » Rubber based Industries
  • » Plastics and Related Products
  • » Concrete and Cement Industries
  • » Automotive parts and accessories

He designs and develops consultancy and training programs for ISO 9001, ISO 14001 & OHSAS 18001. He also conducts in-house training and consulting projects for companies seeking ISO certification.

Mr. Abdullah Kassim

Mr. Abdullah Kassim obtained his postgraduate degree from Nottingham University, United Kingdom in M.Sc. in Operation Management and Manufacturing Systems in 1992. He has a total of more than 22 years of postgraduate working experience as a trainer and consultant in the areas of Quality and Productivity Improvement. Formerly he was Manager of Industrial Engineering Management at Malaysia Productivity Corporation (MPC) Petaling Jaya.

He also obtained a Certificate of Proficiency in Super 5S Professional Trainer and Consultant from Japan Productivity Center for Socio Economic Development (JPC-SED) He also has hands-on experience working in the production environment for more than 3 years.

A very experienced consultant in TQM, SPC, QCC, 5S, ISO 9000 and Industrial Engineering implementation, he has helped many organizations to improve their quality and productivity through the application of the above improvement techniques.

The organizations that Mr. Abdullah Kassim involved in training and consultancy works includes Rajang Port Authority, Federal Cables, Tenaga Cables, Kementerian Pertahanan, Kementerian Kewangan, Tabung Haji, TNB, Petronas Gas, Petronas Research, Panasonic, Sabah Electricity SB, TLDM, Universiti Putra Malaysia (UPM), MATRADE, Puncak Niaga, PNB, UMW-KYB Universiti Sains Malaysia (USM), Universiti Teknologi Malaysia (UTM) and many others.

He has also involved in training in Brunei, Cambodia and international programs under Malaysia Technical Cooperation Programmes (MTCP).

He is also a regular QCC/ICC judge, and 5S certification auditor. He has judged many QCC projects presentation for private and public organisations. He is also a member of the quality audit team for the Malaysia Quality Management Excellence Award. He has also been trained in relevant areas in Netherland, Japan, Taiwan, Indonesia and locally.

Mr. Stephen Kum

Mr. Stephen Kum (MBA, USA) is a fellow of The Institute of Freight Association (UK), The Institute of Logistics & Transport (UK), The Institute of Business Administration (UK), Professional member of Global Logistics Supply Chain Alliance and former Vice Chairman of Persatuan Logistik Selangor.

He has more than 30 years of hands-on experience in the fields of international trade, global procurement, freight management and logistics supply chain management. His consultancy expertise relates to Incoterms execution, trade documentation, suppliers management, shipping risk and cost analysis.

He was the Managing Director of a global logistics service provider with regional offices in UK, USA, Australia and Asia. Held various senior positions as Country Manager of Esprit Shipping (HK), Sales Director with Karl Schroff Associates (US) and Regional Manager with Port Cargo International (UK) Associated with Cambridge International College as their Training Consultant, Program Examiner with Durham Logistics College and Resident Consultant with TPL Global Chains Management.

He has been involved in corporate training and consultancy since 2002 for manufacturers, multinational companies, trade associations, trade and tourism divisions of foreign embassies. Has developed shipping programs for Institute Technology Multimedia and Sentral City Institute, post graduate programs in logistics for Camden University and export management for Metropolitan University.

Mr. Francis Arul

Mr. Francis Arul is a graduate from University of Malaya. Since graduating, he has worked in both, the public and private sector, having gained "Hands-on-experience" in all aspects of management. He has spent the last twenty years attached to the Malaysia Productivity Corporation (MPC). He is specialized in all area of Management including Human Resource Management and Industrial Relations.

While with MPC, he attended and acquired Diplomas and Certificates in Management from countries such as Japan, Philippines, India, United Kingdom, Hague (Holland), West Germany and Sweden. Recently he was one of the delegations of five people under UNDP for understudying Organizational Behaviour and the Management Systems in Germany, Holland and Sweden. Their recommendations were submitted to the Ministry of Human Resources.

Francis Arul has more then 20 years experience as a Trainer cum Consultant. While with MPC, he has developed a wide range of Management programmes for numerous companies on a In-House basis. These programmes were tailored to suit the special requirements of the organizations.

In 1994, he was rated the "Training Resource Person of the Year" Award by the Malaysian Institute of Management (MIM) for consistent excellent evaluations in the training programmes conducted.

Over the year, he has done research and published various papers for both, national and international forums on Human Resource Management. He has presented papers in a few countries such as Japan, India, Iran and Indonesia.

He left MPC as Head of the Management Development Department. Francis Arul is also connected with various institutions and conducts the MBA, BA and DIMP programmes for MIM, the Diploma in Human Resource programme for the University of Malaysia and public programmes for Institute of Training and Development (ITD).

Mr. Nazari Haron

Mr. Nazari Haron graduated in the Warwick University, U.K. with a Master degree in Manufacturing Systems Engineering, attended formal training in Toyota Production System, in Toyota Aichi plant, AGC Co., Nagoya, Japan. His specialty is in Lean Manufacturing with over 20 years real life hands-on experience both in technical and management in multi-national automotive-based companies with TS16949 working environment.

He is a certified trainer by PSMB (Cert No. TTT-0025) and Competency Training Institute of Australia (CTI) (Cert No. 1853) and a course leader for Lean Production and Productivity & Quality Skill Training Series. He also provides consulting services on Lean/ TPS, 5S, TPM, Kaizen, SMED, Cellular System, Mixed Production, Factory Layout Planning and Small Group Activities.

He has "hands-on" experience in installation and implementation of ISO/ TS16949, including conducting internal training for several major TS certified companies including Panasonic Electronic Devices (M) Sdn Bhd, PROTON, Sapura Automotive Group of companies and several others.

Mr. A. Faisal Shaazi

Mr. A. Faisal Shaazi is a management consultant and trainer. A "technoprenuer" with a background in computer engineering, he graduated with Bachelor's degree in Computer Engineering from Case Western Reserve University, USA. He has 14 years' experience in the software industry with 8 years' in managing projects in the United States, Hong Kong, Malaysia and others.

His specialization is in the application of Lean Management in project management in various organizations, including software development, system engineering, manufacturing, and logistics. He is also a practicing software architect and engineer. His current focus is on Fuzzy Logic knowledge system implemented using primarily Java technologies.

He obtained his Project Management Professional (PMP) certification from Project Management Institute (USA) in 2002. Since then he has conducted several sessions of PMP certification programs for other project managers and has had 100% passing rate thus far.

He has developed and delivered training programs for participants from companies large and small, including:

  • » TM Research and Development
  • » Malaysia Institute for Nuclear Technology
  • » Petronas Dagangan Berhad
  • » BASF - Petronas Chemicals Sdn Bhd
  • » OGP Technical Services Sdn Bhd
  • » Majlis Latihan Vokesional Kebangsaan
  • » Ministry of Science, Technology and Innovation
  • » Universiti Teknologi Petronas
  • » Malaysia Transformer Manufacturing Sdn Bhd
  • » Shell Information Technology International
  • » Diethelm Keller Sdn Bhd
  • » Intel Technology Sdn Bhd
  • » Perodua Manufacturing Sdn Bhd
  • » Abadi Comstall Sdn Bhd
  • » Kementerian Kesihatan Malaysia
  • » Malaysia Airports Technologies Sdn Bhd
  • » Free Net Business Solutions Sdn Bhd